- Singapore
KIM YEW INTEGRATED PTE. LTD. Hiring! Full Time Telephone Operator (North Region) in , Earn up to SGD 2,000 - Ricebowl
Telephone Operator (North Region)
KIM YEW INTEGRATED PTE. LTD.
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Job Description
Responsibilities
Job Summary
You will manage incoming maintenance requests, coordinate with technicians and departments, track job progress, and ensure timely resolution while supporting 24/7 operations through shift work and effective communication.
Job Descriptions
Receive, record, and manage all incoming WhatsApp message and emails related to maintenance, repairs, or facility issues.
Dispatch fault report (FRF) to relevant technicians, contractors, or site personnel promptly.
Track the status of ongoing jobs and ensure timely completion.
Escalate critical or urgent issues to supervisors or the duty manager as required.
Log and report all breakdowns, or emergencies immediately.
Follow established escalation and emergency procedures.
Coordinate with maintenance, and relevant departments during incidents to ensure quick resolution.
Maintain accurate and up-to-date records in the iSMM system or logbook.
Generate daily reports and shift handover summaries for continuity of operations.
Provide timely updates on service requests and maintenance progress.
Ensure all communications are logged and tracked for reference and accountability.
Perform duties according to a rotating shift schedule to support 24/7 operations.
Ensure smooth handover between shifts with complete and accurate updates.
Support colleagues and supervisors in meeting operational service level targets.
Adhere to company policies, SOPs, and FM quality and safety standards.
Maintain confidentiality and professionalism in all communications.
Required competencies and certifications
Minimum three (3) ‘O’ level passes including English, and Higher Nitec or equivalent in Mechanical, Electrical, or Electronics Engineering
At least two (2) years of relevant frontline or call center experience handling customer interactions
Proficient in English and computer literate with adequate typing skills
Able to handle and respond swiftly with proper etiquette to telephone calls and emails
Preferred competencies and qualifications
Experience in facilities maintenance or handling fault/repair reporting for buildings is preferred
Proficiency in one additional language beyond English is preferred to support diverse communication needs
Other Information
Based in Tagore Lane
Able to work on shifts
Kim Yew Integrated Pte Ltd (Previously known as Kim Yew Electrical & Sanitary Pte Ltd) was established in Year 1985 as a sub-contractor under-taking electrical and plumbing works. Over the years, the company has grown by building on its core strengths. The company was then incorporated in Singapore into a private limited company in year 1996. Since then it has emerged as an established integrated facilities management service provider offering various types of professional services including facilities management, maintenance of building facilities, consultancy services, etc.
The company had also worked with several building contractors for A&A projects at various locations throughout Singapore. Such projects include areas from the commercial, government and institutional sectors. We have strong working relationships with our partners and specialists as we believed in teamwork, cooperation and unity.
We support the green movement and other energy conservation initiatives. We worked in collaboration with ESCOs to improve energy conservation efforts for clients. We are ISO 9001:2008 and ISO 18001:2000 certified.
You will manage incoming maintenance requests, coordinate with technicians and departments, track job progress, and ensure timely resolution while supporting 24/7 operations through shift work and effective communication.
Job Descriptions
Receive, record, and manage all incoming WhatsApp message and emails related to maintenance, repairs, or facility issues.
Dispatch fault report (FRF) to relevant technicians, contractors, or site personnel promptly.
Track the status of ongoing jobs and ensure timely completion.
Escalate critical or urgent issues to supervisors or the duty manager as required.
Log and report all breakdowns, or emergencies immediately.
Follow established escalation and emergency procedures.
Coordinate with maintenance, and relevant departments during incidents to ensure quick resolution.
Maintain accurate and up-to-date records in the iSMM system or logbook.
Generate daily reports and shift handover summaries for continuity of operations.
Provide timely updates on service requests and maintenance progress.
Ensure all communications are logged and tracked for reference and accountability.
Perform duties according to a rotating shift schedule to support 24/7 operations.
Ensure smooth handover between shifts with complete and accurate updates.
Support colleagues and supervisors in meeting operational service level targets.
Adhere to company policies, SOPs, and FM quality and safety standards.
Maintain confidentiality and professionalism in all communications.
Required competencies and certifications
Minimum three (3) ‘O’ level passes including English, and Higher Nitec or equivalent in Mechanical, Electrical, or Electronics Engineering
At least two (2) years of relevant frontline or call center experience handling customer interactions
Proficient in English and computer literate with adequate typing skills
Able to handle and respond swiftly with proper etiquette to telephone calls and emails
Preferred competencies and qualifications
Experience in facilities maintenance or handling fault/repair reporting for buildings is preferred
Proficiency in one additional language beyond English is preferred to support diverse communication needs
Other Information
Based in Tagore Lane
Able to work on shifts
Kim Yew Integrated Pte Ltd (Previously known as Kim Yew Electrical & Sanitary Pte Ltd) was established in Year 1985 as a sub-contractor under-taking electrical and plumbing works. Over the years, the company has grown by building on its core strengths. The company was then incorporated in Singapore into a private limited company in year 1996. Since then it has emerged as an established integrated facilities management service provider offering various types of professional services including facilities management, maintenance of building facilities, consultancy services, etc.
The company had also worked with several building contractors for A&A projects at various locations throughout Singapore. Such projects include areas from the commercial, government and institutional sectors. We have strong working relationships with our partners and specialists as we believed in teamwork, cooperation and unity.
We support the green movement and other energy conservation initiatives. We worked in collaboration with ESCOs to improve energy conservation efforts for clients. We are ISO 9001:2008 and ISO 18001:2000 certified.
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