STELLAR SIGNATURE SDN BHD Hiring! Full Time Restaurant Customer Experience Assistant in Federal Territory, Earn up to MYR 5,000 - Ricebowl

WHAT YOU'LL OWN

Making Customers Happy

Walk around, don't just stand at the door — check on tables during service and notice small problems early, before they turn into complaints.

Handle complaints from start to finish — listen, fix it (even if that means a free dessert or a discount), and check back to make sure they're really happy.

Remember our regulars — know familiar faces, remember their usual order, and make them feel like family, not just a customer.

Turn first-timers into regulars — and turn regulars into fans who tell their friends and post about us online.

Knowing How We Run

Understand the kitchen, not just the dining area — know roughly how long orders take and when we get busy, so you can tell a waiting customer the truth, confidently and kindly.

Talk to the Outlet Manager and kitchen team daily — know what's running late, what's sold out, and how to explain it nicely to customers.

Notice patterns — if the same complaint keeps coming up, or one time of day is always slow, tell management. What you see on the floor matters.

Jump in when it's busy — lend a hand wherever it's needed most during rush hours

A DAY IN YOUR LIFE

Before Doors Open — walk the floor, check today's specials and sold-out items with the kitchen, and read yesterday's customer notes.

During the Rush — move around, greet customers, watch the queue, and personally look after the 2–3 trickiest tables of the day.

After Service — note down today's wins and complaints, and flag anything worth telling the Outlet Manager.

HOW WE'LL KNOW YOU'RE NAILING IT

How happy customers seem in our Google and social media reviews

How fast you fix problems when they come up

How many regulars you know by name, and how often they come back

How smoothly tables turn over during busy hours — proof you understand how we operate

WHAT YOU'LL BRING

Your Personality

A warm, easy smile that makes strangers feel comfortable right away

You genuinely enjoy talking to people — starting a conversation isn't scary for you

Calm and steady, even when a customer is upset or the outlet is packed

Quick-thinking — you look for a solution first, not just an apology

A real listener who pays attention to what people are actually saying

Patient, even with the occasional difficult customer

Good energy that doesn't fade, even during a long, busy shift

Honest and dependable — you'll be trusted to make real decisions, like comping a dish

A team player who gets along with servers, kitchen staff, and management alike

Observant — you notice things before someone has to point them out

A little bit of charm and humour — you know how to lighten the mood

Good to Have

Comfortable speaking Bahasa Malaysia and English; Mandarin or other languages a bonus for our Jalan Sultan crowd

Some experience in F&B, hospitality, or customer service — but attitude matters more than experience

Neat and presentable — you're one of the faces customers will remember

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Meal provided
• Professional development

Work Location: In person