Erudite Innovation Hiring! Full Time Junior IT Technician in Selangor, Earn up to MYR 3,196.04 - Ricebowl

• Provide end user service support and resolve problems to the end user’s satisfaction.

Troubleshoot end user’s computing issue, and hardware issue (PC, server, printer, etc.)

• Support daily IT Helpdesk operations, meet incident resolution time, update IT knowledge base system, IT incident ticket logging, and other tasks requested by Site IT Supervisor/Manager.
• Installing and configuring computer hardware, software, systems, networks, and printers
• Responding in a timely manner to service issues and requests
• Repairing and replacing equipment as necessary
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Serve as the first point of contact for end user seeking technical assistance over the phone, email, Microsoft Teams, walk-in, etc.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end user
• Walk the end user through the problem-solving process
• Direct unresolved issues to the next level of support personnel (GSD, IMC, L2, etc.)
• Provide accurate information on IT products or services
• Record events and problems and their resolution in ServiceNow (work notes and resolution)
• Support team (L2/L3 and Global IT teams) for prompt recovery service and support to minimize any business disruption in the event of an incident
• Experience in AV system, video conference system, Webex, Microsoft Teams, etc.
• Experience in print server/service environment
• Debugging computer HW/SW, network to simulate whether issues occur on both production & office environment.
• Track repeated issue, produce report, analyst and drive for resolution.
• Accountability for telecommunication connectivity with site analog/digital devices including fax machines, phone, video conference and mobile devices
• Basic network, IT Security, Windows/Mac/Ubuntu/Linux and computer troubleshooting.
• Managed/deployed MS patches to Mfg/Office/Lab PC and machines.
• Should be willing to work extended hours or modified schedule to meet deadlines
• Ensure performance meets stipulated KPIs/SLAs at all times while delivering a consistent quality of services
• Support ad-hoc projects initiated from the Global Infra / Security team
• Good analytical and problem-solving skills
• Good soft skills in communication and presentation
• Must be team player and able to work independently
• Motivated individual with a positive attitude
• Strong knowledge in Windows OS and Mac OS

Pay: RM2,587.16 - RM3,196.04 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person