- North Bridge Road Downtown Core Central Region (Singapore) Singapore
HYAN CONSULTING PTE. LTD. Hiring! Full Time Customer Success Manager in Central Region (Singapore), Earn up to SGD 10,000 - Ricebowl
Customer Success Manager
HYAN CONSULTING PTE. LTD.
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Job Description
Responsibilities
About
A freight forwarder, specializing in business operations, client service delivery, and strategic partnership management for enterprise accounts.
Main Responsibilities
Operational Alignment:
Develop and distribute standard operational workflows, address service deviations, and serve as the key escalation point for operational issues.
Client Success & Experience:
Monitor performance metrics, gather client feedback, and drive continuous improvement projects to optimize service delivery and operational efficiency.
Account Strategy & Support:
Partner with senior account leaders on account planning, project bidding, contract updates, and executive business reviews.
Analytics & Reporting:
Track key business metrics, analyze account performance, and deliver custom reporting on trends and operational outcomes.
Process & Tool Adoption:
Promote the use of internal technology platforms, support solution design, and refine process workflows.
Requirements
Experience:
3–5 years of account management or operations experience in freight forwarding, logistics and or transportation industry
Education:
Bachelor's degree or equivalent experience preferred.
Technical & Analytical Skills:
Proficiency with CRM systems, data reporting tools, and office productivity software.
Core Competencies:
Strong verbal and written communication skills, high attention to detail, strong problem-solving capabilities, and the ability to work cross-functionally.
Kate Chang Chu Yan
EA Licence No: 25S2789|EA Personnel Reg: R25129471
Hyan Consulting is a boutique recruitment agency dedicated to connecting exceptional talent with stellar organisations.
A freight forwarder, specializing in business operations, client service delivery, and strategic partnership management for enterprise accounts.
Main Responsibilities
Operational Alignment:
Develop and distribute standard operational workflows, address service deviations, and serve as the key escalation point for operational issues.
Client Success & Experience:
Monitor performance metrics, gather client feedback, and drive continuous improvement projects to optimize service delivery and operational efficiency.
Account Strategy & Support:
Partner with senior account leaders on account planning, project bidding, contract updates, and executive business reviews.
Analytics & Reporting:
Track key business metrics, analyze account performance, and deliver custom reporting on trends and operational outcomes.
Process & Tool Adoption:
Promote the use of internal technology platforms, support solution design, and refine process workflows.
Requirements
Experience:
3–5 years of account management or operations experience in freight forwarding, logistics and or transportation industry
Education:
Bachelor's degree or equivalent experience preferred.
Technical & Analytical Skills:
Proficiency with CRM systems, data reporting tools, and office productivity software.
Core Competencies:
Strong verbal and written communication skills, high attention to detail, strong problem-solving capabilities, and the ability to work cross-functionally.
Kate Chang Chu Yan
EA Licence No: 25S2789|EA Personnel Reg: R25129471
Hyan Consulting is a boutique recruitment agency dedicated to connecting exceptional talent with stellar organisations.
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