- Serangoon North-east Region (Singapore) Singapore
CHERRY LEASING Hiring! Full Time Customer service in North-east Region (Singapore), Earn up to SGD 6,100 - Ricebowl
Customer service
CHERRY LEASING
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Job Description
Responsibilities
Customer service is the support and assistance a company gives to its customers before, during, and after they buy or use a product
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Key Channels
Phone and Live Chat:
Real-time voice or text help for urgent needs.
Email and Messaging:
Detailed written support through apps or inboxes.
Self-Service:
Online FAQ pages and knowledge bases for independent troubleshooting. [1]
Core Goals
Resolve Issues:
Fix billing questions, returns, or product problems quickly.
Build Trust:
Show empathy and active listening to make customers feel heard and valued.
Drive Loyalty:
Turn standard transactions into positive experiences that keep buyers coming back
.
[
1
]
Key Channels
Phone and Live Chat:
Real-time voice or text help for urgent needs.
Email and Messaging:
Detailed written support through apps or inboxes.
Self-Service:
Online FAQ pages and knowledge bases for independent troubleshooting. [1]
Core Goals
Resolve Issues:
Fix billing questions, returns, or product problems quickly.
Build Trust:
Show empathy and active listening to make customers feel heard and valued.
Drive Loyalty:
Turn standard transactions into positive experiences that keep buyers coming back
Important Information
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