Klinik Dr.Prevents Hiring! Full Time Customer Service Representative in Federal Territory - Ricebowl

 WE’RE HIRING: CUSTOMER SERVICE REPRESENTATIVE (CCR)

 Klinik Dr Prevents | Jalan Ipoh

 Salary: RM2,500 – RM3,500/month

Love talking to people, solving problems and helping customers? We’re looking for energetic, friendly and responsible individuals to join our Central Customer Service (CCR) Team.

Our CCR team is the communication hub supporting our clinics — handling customer enquiries and helping patients get the assistance they need quickly and professionally.

What You’ll Be Doing

• Handle WhatsApp enquiries from patients across our clinics
• Answer incoming calls and assist with customer enquiries
• Guide patients on clinic services, appointments and general information
• Follow up on enquiries and help convert them into clinic visits
• Coordinate with our clinic teams when patients require further assistance
• Deliver a consistently excellent customer experience

Don't Have Healthcare Experience? That's Okay.

We provide 1 full month of structured training before onboarding.

You’ll receive extensive training on:

• Our clinic services
• Customer service & communication
• WhatsApp handling
• Call management
• Patient enquiries
• Service knowledge
• Internal systems & workflows
• Handling difficult or high-volume situations

We’re looking for someone who is willing to learn — not someone who already knows everything.

Working Arrangement

 12-hour shifts

 3 off days

 Overtime is paid

 Medical benefits provided

Structured training & continuous learning

Opportunity to grow within an expanding healthcare organisation

Who We’re Looking For

You’ll fit in well if you are:

• Friendly and confident when speaking to people
• Previous Customer Service Background
• Comfortable communicating through WhatsApp and phone calls
• Patient and service-oriented
• Able to multitask in a fast-paced environment
• Comfortable using computers
• Responsible and dependable
• Hungry to learn and improve
• Able to communicate well in English & Bahasa Malaysia; additional languages are a plus

Fresh graduates are welcome to apply.

We’re building a customer service team that does more than just answer messages — we want people who genuinely enjoy helping patients and want to grow with us.