- Singapore
CONTFINITY PTE. LTD. Hiring! Full Time Junior Helpdesk Engineer in , Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
Location:
Singapore
Employment Type:
Full-Time
Experience:
Minimum 1 year
Industry:
IT / Cybersecurity / Technology Services
About the Role
We are looking for a
Junior Helpdesk Engineer
for 6 month contract period with 3 working shift. Successful candidate will be stationed at customer's premise to provide first-level technical support to their internal users, troubleshoot Microsoft-based environments, and assist with day-to-day IT infrastructure and end-user support.
This is a good opportunity for someone with at least
1 year of IT support experience
who is looking to develop their technical skills in a professional IT and cybersecurity environment.
Key Responsibilities
Provide
1st-level IT support
for desktop, laptop, software, hardware, printers and IP phones.
Log, manage and follow up on
incidents and service requests
, ensuring resolution within SLA.
Troubleshoot issues remotely and escalate complex cases to
L2 support, vendors or the Team Lead
when required.
Set up and deploy
desktops, laptops and IT peripherals
according to company policies.
Maintain accurate
IT asset records
, tagging and updating asset information.
Assist with
software and patch testing and deployment
.
Understand user requirements, provide appropriate solutions and keep users updated on request status.
Work closely with other IT teams on technical support and projects.
Requirements
Minimum
1 year of experience
in IT Helpdesk, Desktop Support or Technical Support.
Good knowledge of
Microsoft Windows and Microsoft 365
.
Familiar with
Outlook, Teams, OneDrive and Microsoft Office
.
Basic knowledge of
PC hardware, printers and networking equipment
.
Good troubleshooting and communication skills.
Able to start
immediately
.
Willing to work
Monday–Friday shifts and 1 Saturday per month
.
Monday to Friday
Shift-1: 0700 – 1630hrs
Shift-2: 0830 – 1800hrs
Shift-3: 1330 – 2300hrs
Saturday
Shift-1: 0700 – 1630hrs
The proposed candidate shall have been certified immunized/ vaccinated against the following: a. Chicken Pox b. Measles, Mumps, Rubella (MMR) (Born before 01 Jan 1975) c. Hepatitis B d. Tetanus, diphtheria, and pertussis
Interested candidates are invited to submit their resume with details of their relevant experience and expected salary.
Contfinity, Continuing the Infinity.
Contfinity is a Information Technology (IT) company that hone in on providing the best IT solution for our customers. We strive to cater to the different needs and wants of our diverse range of customers. At Contfinity, we believe that enabling and securing our customers' business is our business
Singapore
Employment Type:
Full-Time
Experience:
Minimum 1 year
Industry:
IT / Cybersecurity / Technology Services
About the Role
We are looking for a
Junior Helpdesk Engineer
for 6 month contract period with 3 working shift. Successful candidate will be stationed at customer's premise to provide first-level technical support to their internal users, troubleshoot Microsoft-based environments, and assist with day-to-day IT infrastructure and end-user support.
This is a good opportunity for someone with at least
1 year of IT support experience
who is looking to develop their technical skills in a professional IT and cybersecurity environment.
Key Responsibilities
Provide
1st-level IT support
for desktop, laptop, software, hardware, printers and IP phones.
Log, manage and follow up on
incidents and service requests
, ensuring resolution within SLA.
Troubleshoot issues remotely and escalate complex cases to
L2 support, vendors or the Team Lead
when required.
Set up and deploy
desktops, laptops and IT peripherals
according to company policies.
Maintain accurate
IT asset records
, tagging and updating asset information.
Assist with
software and patch testing and deployment
.
Understand user requirements, provide appropriate solutions and keep users updated on request status.
Work closely with other IT teams on technical support and projects.
Requirements
Minimum
1 year of experience
in IT Helpdesk, Desktop Support or Technical Support.
Good knowledge of
Microsoft Windows and Microsoft 365
.
Familiar with
Outlook, Teams, OneDrive and Microsoft Office
.
Basic knowledge of
PC hardware, printers and networking equipment
.
Good troubleshooting and communication skills.
Able to start
immediately
.
Willing to work
Monday–Friday shifts and 1 Saturday per month
.
Monday to Friday
Shift-1: 0700 – 1630hrs
Shift-2: 0830 – 1800hrs
Shift-3: 1330 – 2300hrs
Saturday
Shift-1: 0700 – 1630hrs
The proposed candidate shall have been certified immunized/ vaccinated against the following: a. Chicken Pox b. Measles, Mumps, Rubella (MMR) (Born before 01 Jan 1975) c. Hepatitis B d. Tetanus, diphtheria, and pertussis
Interested candidates are invited to submit their resume with details of their relevant experience and expected salary.
Contfinity, Continuing the Infinity.
Contfinity is a Information Technology (IT) company that hone in on providing the best IT solution for our customers. We strive to cater to the different needs and wants of our diverse range of customers. At Contfinity, we believe that enabling and securing our customers' business is our business
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