Courtyard By Marriott Kuala Lumpur South Hiring! Full Time Lounge Supervisor in Pulau Pinang - Ricebowl

Company Description Courtyard by Marriott Kuala Lumpur South is a member of the global Marriott Bonvoy portfolio, newly debuted along Old Klang Road. The hotel is designed to provide guests with everything they need to stay productive and relaxed while traveling. Team members are encouraged to bring passion and energy to their work, reflecting the #PassionMovesUsForward philosophy. Joining the hotel means becoming part of a recognized international hospitality brand with opportunities for growth and development.
Role Description The Lounge Supervisor is a full-time, on-site role located in Bandar Prai (Mukim 1A), responsible for overseeing daily operations of the hotel lounge. This includes supervising lounge staff, coordinating schedules, and ensuring consistent, high-quality service for all guests. The role involves monitoring lounge cleanliness and presentation, managing inventory and stock levels, and supporting food and beverage service in accordance with brand standards. The Lounge Supervisor addresses guest inquiries and feedback, resolves service issues, and works closely with other departments to deliver a seamless guest experience. The position also requires assisting with training, performance guidance, and promoting a positive, professional work environment.
Qualifications

• Experience in lounge, restaurant, or hospitality operations, with strong service supervision and team leadership skills.
• Ability to manage daily floor operations, including staff scheduling, workflow coordination, and inventory control.
• Strong customer service and interpersonal skills, with the ability to handle guest feedback and resolve issues professionally.
• Good communication skills in English; additional language proficiency is an advantage.
• Knowledge of basic food and beverage service standards and hygiene practices; experience with hotel brand standards is beneficial.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by hospitality operations.
• Previous supervisory experience in hospitality is preferred; a diploma or degree in Hospitality Management or a related field is an advantage.