ParkCity Medical Centre Hiring! Full Time Quality - Risk Management Manager in Federal Territory - Ricebowl

We are looking for a Manager, Quality & Risk Management to lead and coordinate hospital-wide quality, patient safety, accreditation, regulatory compliance and risk management initiatives.

This role will work closely with clinical and operational leaders to strengthen a culture of continuous improvement, support effective risk management, and drive initiatives that enhance patient safety, quality of care and organisational performance.

Responsibilities

• Lead and coordinate hospital-wide quality, patient safety, risk management, accreditation and regulatory compliance activities.
• Partner with departments and leadership to identify areas of vulnerability, assess risks and develop and monitor appropriate improvement and mitigation strategies.
• Coordinate and support JCI, MSQH, regulatory and internal audit activities, including audit planning, implementation and follow-up.
• Monitor quality indicators, incidents and performance trends, and provide meaningful analysis and recommendations to leadership and relevant governance forums.
• Facilitate Quality Improvement initiatives and provide technical support in the use of RCA, PDSA, 5S, FMEA and other quality improvement tools.
• Develop and deliver training and awareness programmes covering quality, patient safety, risk management, regulatory and accreditation requirements.
• Promote a proactive culture of quality, patient safety, risk awareness and continuous improvement across the hospital.
• Coordinate benchmarking, best-practice sharing and quality improvement projects across the organisation.
• Support hospital leadership in reviewing quality, safety and risk-related matters and driving effective follow-up actions.
• Undertake other quality, risk and improvement projects as assigned by the Hospital CEO and Head, Medical Services.

Qualifications

• Degree with at least 6 years of experience in Quality Management, including at least 2 years in a healthcare setting.
• Experience in healthcare quality management systems, accreditation and regulatory compliance.
• Knowledge of MSQH and JCI standards.
• Knowledge of Lean Six Sigma, PDSA, 5S, FMEA and 7QC Tools.
• Strong analytical, problem-solving and project management skills.
• Proficient in Microsoft Word, PowerPoint and Excel; experience with statistical analysis tools such as SPSS is an advantage.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• Ability to engage and influence stakeholders at different levels and work collaboratively across clinical and operational teams.
• Self-motivated, innovative, inquisitive and able to work independently under pressure and tight deadlines.

Success in this role means helping to build a strong culture of quality, safety and risk awareness across the hospital, while driving meaningful improvements in compliance, patient safety, risk management and overall organisational performance.