APL Logistics Hiring! Full Time Manager, Global Infrastructure Operations in - Ricebowl

Technical Support and Services

• Manage, maintain and improve all APLL's IT platforms, systems and

applications globally i.e. ACSR (more than 10 interfaces), LSS+,WMS, 25-30
enterprise applications, 10-12 regional / local applications.

• Provides technical expertise to support the IT enterprise in areas such as

network hosting, infrastructure applications, cloud and cybersecurity.

• Ensure security management i.e. awareness, threat detection and protection

and resilience improvements.

• Perform integration review/design and enhancement on all infrastructure

related services.

• Responsible for the IT Service Management in term of service level agreement

(SLA), performance, incident management, change management etc.

• Ensure on budget / on time / on requirements delivery of the Planning Tool, IFS

platform, modernisation projects (SDWAN / Datacenter /Cloud Ops) and
automation projects (CFS / CLS / TMS / FIN / HR).

• Ensure IT spend at or below budget i.e. +/-2% variance on overall budget; 1%

of efficiency savings delivered.

• Ensure all IT operational activities are conducted with adherence to SLAs with

no significant business disruptions.
Support Business Operations

• Work closely with the procurement team to support all procurement activities

which includes responding to RFQs and negotiation, bringing onboard key IT
specialist advice / expertise / insights.

• Work closely with teams internally on the implementation of new technology /

projects, whilst having to balance between regular business operations activities,
resource and skills constraints, based on key business issues / projects that are
aligned to the overall strategic direction of APLL. 2 key internal clients are the
Field IT and Applications teams.

• Manage requirements and performance of external vendors such as Microsoft,

Oracle , Informatica, Actuate, webfocus, IBM, DXC, CTC, Infosys etc.
Organizational Capability Building and New Technology Roll-Out

• Evaluate the capabilities of staff within the IT team to identify gaps and

prioritize development / improvement activities.

• Identify and build the skills / capabilities needed to meet the current and

emerging business needs in line with changing business environment.

• Remain up-to-date with new technology trends in the industry, and enable team

members with these new technical requirements through teaching / training.

• Identify and enable team with critical behavioural soft skills such as

communication, negotiation and customer orientation to support procurement
activities.

• Oversee adoption of agile product management and DevOps framework across

I T.

• Refresh and enhance technology areas including database and Middleware

Cloud.
Support Growth and Innovation

• Work towards end to end visibility across platforms with DataGuaranteed

designed and delivered.

• Streamline services, sales and operations by delivering on digital capabilities

(RPA / Analytics / CX).

• Ensure successful onboarding of new business and maximum support for

existing business. Support 5% CAGR.
Performance and Team Management

• Lead capability building for the team to ensure the team has the right skills to

deliver against current and emerging requirements (e.g, speed and quality of
resolutions)

• Provide opportunities for development to staff within own team