DSV AIR & SEA SINGAPORE PTE. LTD. Hiring! Full Time IT Specialist in East Region (Singapore), Earn up to SGD 3,600 - Ricebowl

MainDuties & Responsibilities

1. ITInfrastructure Operations (Across Divisions)

• Ensure stability, availability, and performance of IT infrastructure supporting all DSV divisions (Air & Sea, Road, Contract Logistics, and other business units as applicable) in Vietnam.
• Oversee infrastructure services including:
• Network (LAN, WAN, Wi‑Fi)
• Local server and infrastructure components where applicable
• Site and end‑user infrastructure aligned with Global IT standards
• Support incident, problem, and service request handling across divisions
• Act as escalation point for complex or cross‑divisional infrastructure issues
• Ensure resolution within agreed service levels (SLAs)

2.Vulnerability & Security Handling (Infrastructure Scope)

• Support identification, assessment, and remediation of infrastructure vulnerabilities, in coordination with Global Security teams.
• Ensure timely follow‑up on:
• Vulnerability scan findings
• Security advisories and global remediation requests
• Infrastructure‑related security incidents
• Coordinate local remediation actions, such as:
• Patching and configuration updates
• Network or access restrictions
• Temporary risk‑mitigating controls as directed by Global IT
• Track remediation progress and escalate delays or risks that may impact security or compliance.
• Ensure vulnerability handling activities are executed consistently across all divisions and documented appropriately.

3.Global IT Standards & Compliance

• Ensure infrastructure services across all divisions comply with:
• Global IT architecture and technology standards
• Security, compliance, and audit requirements
• Approved tools, vendors, and processes
• Avoid divisional silos by enforcing consistent IT standards across divisions
• Ensure documentation, handover, and CMDB/asset records are maintained accurately

4.Global Project Support & Cross‑Divisional Coordination

• Act as local infrastructure coordinator across divisions for Global IT initiatives, including:
• Site setup, relocation, standardization, and decommissioning
• Network, connectivity, and security projects
• Global infrastructure and platform rollouts
• Coordinate divisional participation in global projects by:
• Aligning divisional requirements and priorities
• Validating site readiness across multiple business units
• Managing cross‑divisional dependencies and risks
• Ensure structured communication between:
• Global IT teams
• Local divisional stakeholders
• Country / site management

5.Change, Project & Service Management

• Coordinate infrastructure changes and projects impacting multiple divisions
• Ensure adoption of Change, Incident, and Problem Management processes consistently across divisions
• Support planning, testing, cut‑over, and post‑implementation handover with minimal business disruption
• Escalate risks impacting service stability or divisional operations

6.Stakeholder & Vendor Coordination

• Act as primary operational IT contact for infrastructure topics across divisions
• Engage divisional business stakeholders to understand requirements and manage expectations
• Coordinate with external vendors and service providers supporting divisional infrastructure
• Provide regular, clear updates on incidents, changes, and project activities

KeySkills & Competencies

Professional& Technical

• Strong understanding of enterprise IT infrastructure supporting multi‑division environments
• Experience working with regional or global IT organizations
• Knowledge of IT service management (ITIL or equivalent)
• Experience coordinating infrastructure changes across different business units

Personal& Behavioral

• Clear, structured, and cross‑functional communication skills
• Ability to balance divisional needs with Global IT standards
• Proactive, service‑oriented, and collaborative mindset
• Strong coordination and supervisory capability

PositionSuccess Measures

• Stable and reliable IT infrastructure services across all divisions
• Successful delivery of global IT initiatives with cross‑divisional alignment
• Consistent application of Global IT standards across business units
• Effective collaboration between divisional stakeholders, local IT, and Global IT
• A capable and well‑guided infrastructure support team