Zuma Hiring! Full Time Guest Relations Manager in Hong Kong - Ricebowl

The successful candidate will be rewarded with competitive compensatio package, training and global career opportunities in a dynamic and growing international company.

Main Duties:

. In-charge of the Guest Relations Department and ensure it runs smoothly according to company requirement.

· Come up with new and creative ideas on how to further develop systems in order to maintain business success & reach new clientele.

· Attend networking events on behalf of Zuma where required.

· Be a consistent Brand Ambassador for the restaurant.

· Coordinate all incoming bookings from enquiry stage through to delivery.

· Work closely with all incoming clients to ensure all pre-orders for food and drinks have been taken down in accurate detail.

· Be responsible for all invitations for upcoming events are sent to correct people and on the agreed schedule.

· Produce detailed event function and guest history to all departments, with all required information.

· Confidently discuss all potential elements for different events with clients.

· Coordinate and confirm all reactive enquiries in line with given targets.

· Take deposit payments using our in-house payments system.

· Ensure all client records are updated regularly and correctly.

· Build and maintain strong relationships with clients, on behalf of Zuma

· Understand the client database and keep a detailed eye on client preferences to ensure we are offering the most personalised service possible.

· Attend site visits at Zuma and be able to answer client questions about what we can offer if asked

· In partnership with marketing and reservations teams, ensure that marketing material is kept up to date and accurate.

· Ensure that communication is always kept clear and precise between yourself, the reservations team and the operational team.

Departmental Responsibilities

· To have an eye for detail and a forward thinking approach to all aspects of your work, therefore assisting the team to ensure we are providing the best possible service.

· To carry out any other reasonable duties and responsibilities as assigned.

· To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Employee discount
• Maternity leave
• Meal provided
• Medical Insurance
• Opportunities for promotion
• Professional development