- Outram Central Region (Singapore) Singapore
Star Nine Hiring! Full Time Assistant customer service manager in Central Region (Singapore), Earn up to SGD 8,000 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
About Us
GLO is a premier karaoke entertainment venue offering guests an unforgettable night of music, food, and fun. We're looking for a motivated and guest-focused
Assistant Customer Service Manager
to support our front-of-house operations and help lead our service team to deliver an outstanding experience for every guest.
Job Summary
As the Assistant Customer Service Manager, you will support the Customer Service Manager in overseeing daily operations, supervising front-line staff, and ensuring guests receive prompt, friendly, and professional service. This is a great opportunity for someone looking to grow into a leadership role within the entertainment and hospitality industry.
Key Responsibilities
Support the Customer Service Manager in supervising and coordinating the front desk and service team
Assist in training, coaching, and onboarding new customer service staff
Handle guest inquiries, feedback, and minor complaints, escalating where necessary
Help ensure service standards and operating procedures are followed consistently
Step in to manage shifts and daily operations in the absence of the Customer Service Manager
Assist with room bookings, reservations, and VIP guest coordination
Monitor guest satisfaction and report recurring issues or trends
Support scheduling, attendance tracking, and basic staff performance monitoring
Ensure cleanliness, safety, and hygiene standards are maintained in guest areas
Assist with promotions, events, and loyalty program execution
Requirements
Minimum 3 years of experience in customer service or hospitality, preferably in KTV, F&B, or entertainment industry
Some supervisory or team lead experience preferred
Strong communication and interpersonal skills
Positive attitude, reliable, and able to work well under pressure
Flexibility to work evenings, weekends, and public holidays
Proficiency in English and Mandarin preferred
Basic familiarity with POS systems and booking software is a plus
GLO is a premier karaoke entertainment venue offering guests an unforgettable night of music, food, and fun. We're looking for a motivated and guest-focused
Assistant Customer Service Manager
to support our front-of-house operations and help lead our service team to deliver an outstanding experience for every guest.
Job Summary
As the Assistant Customer Service Manager, you will support the Customer Service Manager in overseeing daily operations, supervising front-line staff, and ensuring guests receive prompt, friendly, and professional service. This is a great opportunity for someone looking to grow into a leadership role within the entertainment and hospitality industry.
Key Responsibilities
Support the Customer Service Manager in supervising and coordinating the front desk and service team
Assist in training, coaching, and onboarding new customer service staff
Handle guest inquiries, feedback, and minor complaints, escalating where necessary
Help ensure service standards and operating procedures are followed consistently
Step in to manage shifts and daily operations in the absence of the Customer Service Manager
Assist with room bookings, reservations, and VIP guest coordination
Monitor guest satisfaction and report recurring issues or trends
Support scheduling, attendance tracking, and basic staff performance monitoring
Ensure cleanliness, safety, and hygiene standards are maintained in guest areas
Assist with promotions, events, and loyalty program execution
Requirements
Minimum 3 years of experience in customer service or hospitality, preferably in KTV, F&B, or entertainment industry
Some supervisory or team lead experience preferred
Strong communication and interpersonal skills
Positive attitude, reliable, and able to work well under pressure
Flexibility to work evenings, weekends, and public holidays
Proficiency in English and Mandarin preferred
Basic familiarity with POS systems and booking software is a plus
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More