Tele-centre Services Pte Ltd Hiring! Full Time IT Support Specialist in , Earn up to SGD 3,000 - Ricebowl

The specialist shall provide the following IT support requirements:

• Problem isolation and subsequent problem determination up to second level support
• Determine whether the computer-related problem is hardware, software, network connection, others
• Resolve the problem if possible or escalate it to the respective technical support personnel/team by informing the Helpdesk
• Service restoration, including workaround or replacement options
• Swapping of machines when necessary while waiting for the service vendor’s arrival. The Client will provide standard spares for the on-site engineer to perform the swap
• Troubleshoot and recover corrupted End User’s desktop software to the agreed standard desktop software level after all system hardware is repaired. This Service is subject to conditions that the Client has the installation procedures and a full set of software to be installed
• Provide basic set-up and connectivity only of Client’s telephony system and escalate to relevant party where appropriate. Telephony-related problems are defined and limited to making sure that the phone cables are properly connected to the voice ports of the desk panels
• Configuration issues which need to be addressed within the client environment
• Activities not included are non-standard software consulting services and rollout activities, until which these software applications are approved to be in-scope through variation/change orders
• Asset management that includes, order fulfilment (e.g. order processing, receiving, closing), inventory, releasing, and disposal. This covers desktops, computers, and computer-peripherals
• Attending to the day-to-day operations through a ticketing system, attending to walk-in users, and related-duties-ad hoc tasks. Responding to user’s IT-related inquiry through the common mailbox and phone calls
• Troubleshooting meeting room’s equipment such as the projector, audio and video system
• IT On-boarding and off-boarding Client’s employees, e.g. providing IT requirements for new and existing employees and collecting/inventory of leaver’s IT assets

The job also involves configuring network printers, troubleshooting hardware issues, coordinating with third-party vendors for repairs, and setting up and managing mobile devices (Android & iOS) within Client's system.

Job Requirements:

• Nitec or Higher Nitec in Operational & Information Technology or IT Systems & Networks

• Preferably one (1) year of relevant working experience

• Must be prepared to travel to client's site in the west when backup is required

TELE-CENTRE SERVICES PTE LTD

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.

Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.

Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.

Personal Data Collection Statement

Tele-centre Services Pte Ltd recognizes its obligation under the Personal Data Protection Act 2012 which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. The personal data collected includes all personal data voluntarily provided by you in this form, or in any supplementary form or any document voluntarily provided by you to the Company.

We may collect and use your personal data for:

• Conducting interviews;

• Process your job application which includes pre-recruitment checks involving your qualification and facilitating interviews;

• Provide or obtain employee references and for backgrounds screening;

• Assess your suitability for the position applied for;

• Process staff referrals;

• Any other purposes relating to any of the above

More information on our data protection policy can be found on our website at https:// ************* .

Employment Application Practice

Your personal data will be kept for a period of up to 12 months to access your suitability for future employment. Upon on your nature of your request, you may withdraw the consent for us to collect, use or disclose your personal data as long as there is no legal or contractual restriction preventing you from doing so.

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at https:/ /*************

Declaration:

I declare that to the best of my knowledge and the particulars provided are true. I hereby give my consent to the Company to check my employment records with my previous employers. I am aware that any false or misleading statements made by me may result in dismissal without any compensation if employed. I understand that Company may be unable to process this application if I fail to provide any information requested in this application form and my personal data will be used for recruitment and other employment related purposes for the Company.