Times Management Consultant Hiring! Full Time Application Support (L1) @ Banking industry in Federal Territory, Earn up to MYR 7,000 - Ricebowl

• Perform application daily health check
• Application performance monitoring using Dynatrace tool
• Address & properly respond to user inquiries / requests for Policy Application until issuance via the different channel available
• Perform first contact resolution for specific request or incident if applicable
• Log & monitor status until closure of Request or Incident in the ServiceNow ticket system
• Incident triage and logging application issue via SNOW and route it to the proper technical resolving team
• Initial assessment of service requests and incidents including update of details of the requests in the ServiceNow ticket system
• Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns
• Prepare accurate and timely report (scheduled and ad hoc requests)
• SOP-based troubleshooting
• Process and fulfill service requests and re-assign request that cannot be resolved to Level 2 application support
• Monitor the status of the Application BAU requests which covers the following:
• Ad-hoc Data Extract
• Data/Reference Setup
• Data Amendments
• Inquiries and other BAU request related to any Business Application

Education:

• Bachelor's degree, preferably in computer science or information systems, or equivalent work experience

Experience:

• Minimum 4 - 6 years experiences in Application level 1 support
• Proficiency in a variety of operating systems such as Unix/Linux/Mac/Windows
• Minimum knowledge and experience in below:
• Windows/LINUX/Database server in Virtualized environment
• Network equipment such as Router, Switch, Load Balancer & Appliance.
• DNS, DHCP, SNMP, IPTABLES, FIREWALL and TCPIP

MUST-HAVE SKILLS:

• Technical skills
• SCRIPTING knowledge
• MYSQL/ORACLE DB
• LINUX / Window / Any Other
• WEB SERVERS
• DYNATRACE
• Excellent communication skills in English (written and spoken)
• Good analysis, planning and organizing skills
• Understand and experience in ServiceNow tool
• ITIL Certified is an asset

Pay: RM4,500.00 - RM7,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person