Fragomen Hiring! Full Time Immigration Consultant in Federal Territory - Ricebowl

Job Description

Fragomen is looking to hire a Consultant to join our team.

RESPONSIBILITIES

• Manage visa applications and assigned casework from initiation through completion, ensuring applications are accurate, progressed within required timelines, and meet agreed Service Level Agreements.
• Provide timely and professional support to clients, responding to queries and providing accurate information on visa requirements and application processes.
• Maintain accurate and up-to-date case information within CRM and other technology platforms, including key communications, milestones, and case progress.
• Monitor individual workload and workflows, prioritising competing deadlines and escalating service or case-related issues where appropriate.
• Research visa requirements and more complex or unique cases, seeking guidance from senior team members where required.
• Maintain strong knowledge of relevant visa processes, internal procedures, systems, and service requirements.
• Support invoicing and other case administration activities to ensure matters are completed in a timely manner.
• Build effective working relationships with clients, colleagues, and other teams across the business to support high-quality service delivery.
• Share knowledge and provide guidance or training to Visa Coordinators and other Consultants as required.
• Support more complex casework, process improvements, and additional projects under the guidance of senior team members.

REQUIREMENTS

• Previous visa processing experience, with experience independently managing applications or casework.
• Strong client-facing experience and commitment to delivering high-quality client service.
• Strong research and problem-solving skills, including the ability to investigate unfamiliar or complex visa requirements.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to producing accurate work.
• Good organizational and time-management skills, with the ability to manage competing priorities and deadlines.
• Ability to work independently while collaborating effectively with senior team members and colleagues.
• Professional, proactive, and willing to share knowledge and support the wider team.
• Additional language skills would be advantageous.

At Fragomen, we offer excellent training and the opportunity to work alongside knowledgeable professionals and immigration specialists in a collaborative and global environment.

Finding the right person is very important to us. We hope that finding the right place is important to you.

Interested? Apply now. Don't forget to include your CV and cover letter.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.