CCL DESIGN (SINGAPORE) PTE. LTD. Hiring! Full Time CUSTOMER SERVICE EXECUTIVE in North Region (Singapore), Earn up to SGD 3,700 - Ricebowl

We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Handle complaints and resolve issues in a professional and timely manner.
• Maintain customer records by updating account information.
• Collaborate with internal teams (sales, operations, technical support) to ensure seamless customer service.
• Identify opportunities to improve customer satisfaction and suggest process enhancements.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Participate in ISO systems internal audits.

Qualifications

• At least a Diploma in Business Administration / Business Management.
• Proven experience in customer service or client-facing roles.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office.
• Positive attitude, patience, and problem-solving skills.
• Empathy and active listening skills.
• Team player with a collaborative mindset.
• Resilience under pressure and ability to handle challenging situations.
• Passion for delivering exceptional customer experiences.
• Min. 3 - 5 years relevant work experience
• Healthcare industry background will be advantageous.

CCL Design is a longstanding manufacturer of UL labels, printed electronics, precision die-cuts, brand security applications, branding solutions and functional materials. As part of CCL Industries, the company is headquartered in the UK, with global operations in Asia, Europe and the Americas.

With a fully integrated Materials Science group, CCL Design develops in-house materials and custom solutions for some of the biggest names in the electronics, automotive and industrial sectors. Its design centres and manufacturing sites are equipped with the vary latest technology, and are operated according to strict security protocols.