Administrative Support – Agency Schemes Management
Location: Novena
Working Hours:
Monday to Thursday: 8.30am – 6.00pm
Friday: 8.30am – 5.30pm
Duration: 3 months
Start Date: ASAP
Job Responsibilities:
Handle enquiries and provide administrative support to members and stakeholders.
Assist with the assessment and processing of appeals relating to agency-administered schemes.
Review submitted information and supporting documents for completeness and accuracy.
Perform data entry, documentation and records management.
Assist with day-to-day administrative tasks and ensure timely completion of assigned work.
Follow up on cases and missing information where required.
Work closely with team members to ensure smooth and efficient workflow.
Escalate complex cases to the relevant team for further review.
Requirements:
Min Diploma, Meticulous, organised and detail-oriented.
Prior experience in administrative support, data entry or customer service is preferred.
Basic proficiency in Microsoft Office, including Word and Excel.
Good communication and interpersonal skills.
Able to work independently as well as in a team.
Comfortable handling documents and confidential information.
EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253