THE FEDERAL KL Hiring! Full Time GUEST SERVICE ASSISTANT in Federal Territory, Earn up to MYR 2,500 - Ricebowl

WE'RE HIRING!

Guest Service Assistant (Front Office)

• Welcome guests with a warm, friendly, and professional attitude.
• Handle guest check-in and check-out efficiently and accurately.
• Respond promptly to guest enquiries, requests, and complaints while ensuring guest satisfaction.
• Answer telephone calls and provide accurate information about hotel facilities and services.
• Process room reservations, amendments, and cancellations when required.
• Coordinate with Housekeeping and other departments to ensure smooth guest arrivals and departures.
• Handle guest payments, billing, and cashiering duties in accordance with hotel procedures.
• Maintain accurate guest records and update the Property Management System (PMS).
• Promote hotel facilities, services, and special promotions to guests.
• Ensure the Front Office area is clean, organized, and presentable at all times.
• Perform any other duties assigned by the Front Office Supervisor or Management.

Job Requirements

• Minimum SPM, Certificate, Diploma, or equivalent qualification.
• Fresh graduates are encouraged to apply. Training will be provided.
• Previous experience in hotel Front Office or customer service is an added advantage.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia. Additional languages (e.g. Mandarin) are an advantage.
• Pleasant personality with a positive attitude and customer-oriented mindset.
• Computer literate; knowledge of hotel Property Management Systems (PMS) is an advantage.
• Able to work on shifts, weekends, and public holidays.
• Able to work independently as well as part of a team.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Meal provided
• Professional development

Application Question(s):

• How long is your notice period?

Work Location: In person