Hong Kong Golf & Tennis Academy - Town Club Hiring! Full Time Food - Beverage Operations Manager in Hong Kong, Earn up to HKD 35,000 - Ricebowl

The Food & Beverage Operations Manager is responsible for overseeing the day-to-day operations of all Food & Beverage outlets, ensuring exceptional member and guest experiences, operational excellence, financial performance, and team development. This role leads outlet operations, drives service standards, strengthens cross-functional collaboration, and supports the achievement of the Academy's business objectives.

Responsibilities

1) Operations Management

· Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service delivery.

· Ensure compliance with food safety, hygiene, health, safety, and company standards.

· Monitor service quality, cleanliness, presentation, and overall guest experience across all outlets.

· Conduct regular operational reviews and implement continuous improvement initiatives.

· Develop and maintain standard operating procedures and service standards.

2) Guest Experience

· Ensure a consistently high level of service for members, guests, and visitors.

· Address guest feedback, complaints, and special requests in a professional and timely manner.

· Build strong relationships with members and promote a personalized service culture.

· Collaborate with outlet teams to enhance dining experiences and guest satisfaction.

3) Team Leadership & Development

· Lead, coach, and develop Assistant Managers, Team Leaders, and frontline employees.

· Plan manpower allocation, scheduling, and workforce productivity.

· Conduct performance reviews and identify training and development opportunities.

· Foster a positive, high-performing, and service-oriented work environment.

· Drive employee engagement and support talent development initiatives.

4) Financial & Cost Management

· Achieve revenue, profitability, and operational efficiency targets.

· Monitor sales performance, labour costs, food costs, beverage costs, and overall outlet productivity.

· Oversee inventory control, stock ordering, and waste management.

· Support budgeting, forecasting, and financial reporting activities.

· Identify opportunities to enhance revenue through promotions, events, and service initiatives.

5) Compliance & Risk Management

· Ensure full compliance with licensing, food hygiene, workplace safety, and company regulations.

· Conduct regular inspections and audits to maintain operational standards.

· Address operational risks proactively and implement corrective actions when necessary.

6) Strategic & Cross-Functional Collaboration

· Work closely with the Director of Food & Beverage to implement departmental strategies and objectives.

· Collaborate with Culinary, Sales & Marketing, Events & Partnerships, Sports Development & Education, and Academy Experience teams to deliver exceptional experiences.

· Support new projects, outlet enhancements, seasonal promotions, and special events.

· Participate in operational planning and continuous business improvement initiatives.

Qualifications

· Diploma or above in Hospitality Management, Hotel Management, or related disciplines.

· Minimum 5-8 years of management experience in restaurants, lounges, bars, luxury hotels, private clubs, or premium dining establishments.

· Proven leadership experience managing multi-outlet or complex F&B operations.

· Strong understanding of restaurant service, lounge/bar operations, beverage programs, and guest engagement.

· Solid business acumen with understanding of financial metrics and cost control

· Excellent people management, coaching, and communication skills.

· Strong problem-solving ability and capability to work under pressure in a fast-paced environment.

· Proficiency in POS systems, Microsoft Office, and restaurant management systems.

· Fluent in Cantonese and English; Mandarin is advantageous.

· Willingness to work shifts, weekends, and public holidays.

Pay: From $35,000.00 per month

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Meal allowance
• Meal provided
• Medical Insurance
• Paid sick time
• Paid time off
• Parental leave

Work Location: In person