The Rucksack Caratel Hiring! Full Time Hostel Front Office Receptionist in , Earn up to SGD 2,500 - Ricebowl

Job Summary

The Hostel Receptionist is responsible for providing friendly, efficient, and professional service to guests. The role includes managing check-ins and check-outs, handling reservations and payments, responding to guest enquiries, and ensuring a smooth and positive guest experience throughout their stay.

Key Responsibilities Guest Services

• Welcome and assist guests in a friendly and professional manner.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Verify guest identification, booking details, and payment information.
• Provide information about the hostel, facilities, services, local attractions, transportation, and nearby establishments.
• Respond promptly to guest enquiries, requests, and complaints.
• Follow up on guest concerns and escalate issues to the Hostel Manager when necessary.

Reservations and Payments

• Manage bookings and reservations through the hostel's PMS and online booking platforms.
• Monitor arrivals, departures, cancellations, no-shows, and room availability.
• Process cash, credit card, and other payment transactions accurately.
• Issue receipts and maintain proper payment and transaction records.
• Ensure reservation details are correctly updated in the PMS.

Front Desk Operations

• Maintain a clean, organized, and presentable reception area.
• Answer telephone calls, emails, and online guest messages promptly and professionally.
• Coordinate with housekeeping regarding room status, cleaning priorities, and maintenance concerns.
• Report maintenance issues and follow up on outstanding repairs.
• Conduct shift handovers and ensure all important information is communicated to the next shift.

Safety and Security

• Follow hostel policies, SOPs, and security procedures at all times.
• Monitor access to the property and report suspicious activities or security concerns.
• Handle emergency situations according to established procedures.
• Safeguard guest information, hostel property, keys, access cards, and cash.

Administrative Duties

• Prepare daily reports, including occupancy, cash, guest feedback, and shift reports, as required.
• Maintain accurate records and documentation.
• Assist with inventory monitoring for front office supplies and guest items.
• Support hostel operations and perform other duties assigned by the Hostel Manager.

Key Competencies

• Excellent customer service
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Attention to detail
• Cash-handling accuracy
• Teamwork and coordination
• Ability to work under pressure
• Professionalism and reliability

Working Hours

Shift-based, according to the hostel's operational requirements, including weekends and public holidays.

Criteria
Singapore Resident or holding Permanent Resident

Reporting To

Hostel Manager

Pay: $2,000.00 - $2,500.00 per month

Work Location: In person