- Geylang Southeast (Singapore) Singapore
全职 MANAGER 工作, 薪水 up to SGD 8,900, 786 SPICES BAZAAR PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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Company Overview
786 Spices Bazaar Pte. Ltd. is a premier retailer specializing in high-quality halal daily items, committed to exceptional customer service and meeting cultural and dietary needs with integrity and respect.
Job Summary
The Manager will lead the customer service department to deliver outstanding experiences, manage inquiries and complaints, and guide a team, with expertise in retail and halal product knowledge.
Responsibilities
Deliver friendly, knowledgeable, and helpful customer service to ensure outstanding customer experiences
Resolve customer issues and complaints promptly and effectively, aligning solutions with company policies
Supervise, train, and motivate the customer service team to uphold high service standards
Conduct regular performance evaluations and provide constructive feedback and coaching to team members
Maintain and update knowledge of halal products and practices to assist customers accurately and ensure compliance
Collect and analyze customer feedback to identify trends and opportunities for service improvement
Develop, implement, and monitor customer service policies and procedures to ensure consistent quality
Collaborate with store managers and departments to address customer needs and support smooth store operations
Prepare and present reports on customer service metrics, including satisfaction scores, complaint resolution, and team performance
Preferred competencies and qualifications
Minimum 3 years of experience in customer service or management within a retail environment, preferably with halal product experience
High school diploma or equivalent; degree in Business Administration, Retail Management, or related field preferred
Strong leadership and interpersonal skills to effectively manage and motivate a team
Excellent communication and problem-solving skills to address customer needs and resolve issues
Knowledge of halal product handling and customer service best practices
Demonstrated commitment to delivering exceptional customer service
786 Spices Bazaar Pte. Ltd. is a premier retailer specializing in high-quality halal daily items, committed to exceptional customer service and meeting cultural and dietary needs with integrity and respect.
Job Summary
The Manager will lead the customer service department to deliver outstanding experiences, manage inquiries and complaints, and guide a team, with expertise in retail and halal product knowledge.
Responsibilities
Deliver friendly, knowledgeable, and helpful customer service to ensure outstanding customer experiences
Resolve customer issues and complaints promptly and effectively, aligning solutions with company policies
Supervise, train, and motivate the customer service team to uphold high service standards
Conduct regular performance evaluations and provide constructive feedback and coaching to team members
Maintain and update knowledge of halal products and practices to assist customers accurately and ensure compliance
Collect and analyze customer feedback to identify trends and opportunities for service improvement
Develop, implement, and monitor customer service policies and procedures to ensure consistent quality
Collaborate with store managers and departments to address customer needs and support smooth store operations
Prepare and present reports on customer service metrics, including satisfaction scores, complaint resolution, and team performance
Preferred competencies and qualifications
Minimum 3 years of experience in customer service or management within a retail environment, preferably with halal product experience
High school diploma or equivalent; degree in Business Administration, Retail Management, or related field preferred
Strong leadership and interpersonal skills to effectively manage and motivate a team
Excellent communication and problem-solving skills to address customer needs and resolve issues
Knowledge of halal product handling and customer service best practices
Demonstrated commitment to delivering exceptional customer service
重要安全守则
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