- Outram Central Region (Singapore) Singapore
CFA Society Singapore Hiring! Full Time Manager, Membership - Engagement in Central Region (Singapore), Earn up to SGD 1 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
Role Description
We are seeking a proactive, relationship-focused and member-centric Membership Manager to lead the Society’s membership growth, engagement, retention and operations.
The role will manage the end-to-end membership lifecycle, from acquisition and onboarding to engagement, renewal and retention, while strengthening the value and experience delivered to members. The Membership Manager will work closely with volunteers, committees, industry stakeholders, internal teams and CFA Institute to drive member participation and support the Society’s membership objectives.
Key Responsibilities
Membership Strategy & Growth:
Develop and drive strategies to grow, engage and retain members, aligned with the Society’s membership objectives and targets.
Member Lifecycle & Experience:
Oversee the full membership lifecycle, including acquisition, onboarding, engagement, recognition, renewals and retention, ensuring a positive member experience.
Stakeholder Engagement:
Build strong relationships with members, volunteers, committees, CFA Program candidates, employers, universities, industry partners and CFA Institute.
Engagement & Communications:
Work closely with MarComm and Events teams to drive membership campaigns, communications, member benefits, engagement programmes and key membership events.
Society Enquiries:
Oversee general enquiries received through the Society’s hotline, WhatsApp and other communication channels, ensuring appropriate service standards, timely follow-up and escalation.
Membership Operations:
Oversee membership administration, CRM records and related processes, ensuring data accuracy, operational efficiency and service standards.
Data, Insights & Reporting:
Analyse membership trends, engagement metrics and member feedback, and provide reports and recommendations to Management and the Board to strengthen member value and membership performance.
Requirements
Bachelor’s Degree in Business, Marketing, Communications or a related discipline, with at least 5 years of relevant experience in membership, community engagement, relationship management, customer success or association management.
Strong stakeholder management, relationship-building and communication skills with a professional and member-centric approach.
Strong organisational, analytical and project management capabilities, with the ability to independently drive multiple initiatives.
Experience with CRM or membership databases, reporting and digital engagement platforms.
Experience in a professional association, membership organisation, financial services or professional education environment would be advantageous.
Familiarity with the CFA Program and CFA Institute ecosystem would be desirable, with flexibility to support key events outside regular office hours.
Why Join Us?
Join a respected professional membership organisation at the heart of Singapore’s investment community. You will have the opportunity to engage with investment professionals and industry stakeholders while contributing directly to initiatives that strengthen member engagement, experience and the Society’s professional community.
CFA Society Singapore is a non-profit professional society of CFA Institute that serves CFA charterholders, CFA Program candidates, and practitioners in the investment industry locally.
Founded in 1987 (formerly known as the Singapore Society of Financial Analysts), CFA Society Singapore is the first CFA Society established outside North America and a founding member of the Investment Management Association of Singapore (IMAS). Today, it is the 7th largest CFA Society globally, with over 4,000 members.
The Society is dedicated to promoting and upholding the highest standards of professional excellence, ethical practice, and integrity in financial analysis and investment management. It provides a wide range of programmes and initiatives for members and the wider investment community, including professional development events, networking opportunities, CFA exam preparation courses, career development programmes, and university outreach activities.
Guided by its vision and mission, CFA Society Singapore seeks to inspire and lead the investment community in upholding trust, professionalism, and value creation in service to society.
We are seeking a proactive, relationship-focused and member-centric Membership Manager to lead the Society’s membership growth, engagement, retention and operations.
The role will manage the end-to-end membership lifecycle, from acquisition and onboarding to engagement, renewal and retention, while strengthening the value and experience delivered to members. The Membership Manager will work closely with volunteers, committees, industry stakeholders, internal teams and CFA Institute to drive member participation and support the Society’s membership objectives.
Key Responsibilities
Membership Strategy & Growth:
Develop and drive strategies to grow, engage and retain members, aligned with the Society’s membership objectives and targets.
Member Lifecycle & Experience:
Oversee the full membership lifecycle, including acquisition, onboarding, engagement, recognition, renewals and retention, ensuring a positive member experience.
Stakeholder Engagement:
Build strong relationships with members, volunteers, committees, CFA Program candidates, employers, universities, industry partners and CFA Institute.
Engagement & Communications:
Work closely with MarComm and Events teams to drive membership campaigns, communications, member benefits, engagement programmes and key membership events.
Society Enquiries:
Oversee general enquiries received through the Society’s hotline, WhatsApp and other communication channels, ensuring appropriate service standards, timely follow-up and escalation.
Membership Operations:
Oversee membership administration, CRM records and related processes, ensuring data accuracy, operational efficiency and service standards.
Data, Insights & Reporting:
Analyse membership trends, engagement metrics and member feedback, and provide reports and recommendations to Management and the Board to strengthen member value and membership performance.
Requirements
Bachelor’s Degree in Business, Marketing, Communications or a related discipline, with at least 5 years of relevant experience in membership, community engagement, relationship management, customer success or association management.
Strong stakeholder management, relationship-building and communication skills with a professional and member-centric approach.
Strong organisational, analytical and project management capabilities, with the ability to independently drive multiple initiatives.
Experience with CRM or membership databases, reporting and digital engagement platforms.
Experience in a professional association, membership organisation, financial services or professional education environment would be advantageous.
Familiarity with the CFA Program and CFA Institute ecosystem would be desirable, with flexibility to support key events outside regular office hours.
Why Join Us?
Join a respected professional membership organisation at the heart of Singapore’s investment community. You will have the opportunity to engage with investment professionals and industry stakeholders while contributing directly to initiatives that strengthen member engagement, experience and the Society’s professional community.
CFA Society Singapore is a non-profit professional society of CFA Institute that serves CFA charterholders, CFA Program candidates, and practitioners in the investment industry locally.
Founded in 1987 (formerly known as the Singapore Society of Financial Analysts), CFA Society Singapore is the first CFA Society established outside North America and a founding member of the Investment Management Association of Singapore (IMAS). Today, it is the 7th largest CFA Society globally, with over 4,000 members.
The Society is dedicated to promoting and upholding the highest standards of professional excellence, ethical practice, and integrity in financial analysis and investment management. It provides a wide range of programmes and initiatives for members and the wider investment community, including professional development events, networking opportunities, CFA exam preparation courses, career development programmes, and university outreach activities.
Guided by its vision and mission, CFA Society Singapore seeks to inspire and lead the investment community in upholding trust, professionalism, and value creation in service to society.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More