Ricoh (Malaysia) Hiring! Full Time Strategic Account Manager in Selangor - Ricebowl

Company Description Ricoh (Malaysia) Sdn Bhd is a leading provider of document management solutions dedicated to customer satisfaction and sustainable development. The company focuses on continuously improving its integrated management systems, as well as the quality of its products and services. Ricoh (Malaysia) promotes strong quality and environmental awareness among team members and the wider community. The organization is committed to observing and complying with all legal and relevant regulatory requirements. It also places a high priority on conserving natural resources and preventing pollution as part of its business practices.

Role Description The Strategic Account Manager is a full-time, on-site role based in Shah Alam. This role is responsible for managing and growing key customer accounts, developing long-term relationships, and identifying opportunities to expand Ricoh’s document management and related solutions within strategic client portfolios. Day-to-day tasks include understanding client business needs, preparing proposals and presentations, coordinating solution implementation with internal teams, and monitoring account performance and satisfaction. The Strategic Account Manager will also conduct regular business reviews, negotiate contracts and renewals, and collaborate with cross-functional departments to ensure service quality and adherence to customer and environmental standards. The role involves proactive market research and reporting on account activity, revenue forecasts, and growth opportunities.

Qualifications

• Strong strategic account management skills, including client relationship management, key account planning, and contract negotiation.
• Demonstrated sales and business development capabilities, such as opportunity identification, solution selling, and revenue growth management.
• Experience with document management or related technology solutions, with the ability to understand and communicate technical and workflow concepts clearly.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage stakeholders at multiple organizational levels.
• Solid analytical and problem-solving skills, including proficiency in using CRM tools and basic reporting for account performance tracking.
• Ability to work on-site in Shah Alam, collaborate effectively in cross-functional teams, and manage multiple strategic accounts concurrently.
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience.
• Prior experience in B2B sales or account management, preferably within office solutions, IT services, or document management industries.