XOX Management Hiring! Full Time 1st Level Support Engineer in Selangor, Earn up to MYR 4,000 - Ricebowl

JOB SUMMARY

Responsible for providing support for subscribers and dealers, mainly on services related issue, dispute and complaints. Coordinates cases between departments and external parties for problem escalation and update.

JOB RESPONSIBILITIES

1. Day to Day Operation: -

• Ensure cases are attended and close within SLA.
• Cases analysis and reporting.
• Operation in 24/7.
• Perform testing and troubleshooting for mobile services.

2. System Maintenance: -

• Monitor system health and 1st level troubleshooting.
• Coordinate with vendor for Preventive maintenance.
• Weekly report for system overall performance.

3. Ad-hoc Activities: -

a. Internal activity that involves system/service testing, development and deployment.

b. External activity that involves business partner or vendor.

c. May assign as Project Manager for internal project to manage the project timeline and delivery.

JOB REQUIREMENT

1. Good command of the English language.

2. Able to work under pressure and independently without much supervision.

3. Candidates must be customer-oriented, disciplined, initiative driven and with good personality.

4. A team player, matured, self-motivated, with good interpersonal and communication skills.

5. Strong analytical and problem-solving skills with the ability to identify and resolve technical issues effectively.

6. Good troubleshooting skills with the ability to diagnose and resolve first-level issues related to network, systems, hardware, and software.

7. Good technical knowledge of telecommunications systems, computer systems, and basic networking concepts.

QUALIFICATION

1. Candidate must possess at least a Degree in Computer Science or an equivalent qualification.

2. Working experience in GSM network and computer operations or technical support would be an added advantage.

3. Fresh graduates are encouraged to apply.

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Parental leave

Application Question(s):

• May i know what is your expected salary (RM)?
• How many years of related working experience do you have?

Work Location: In person