Solve IT Consultant Hiring! Full Time Customer Service Executive – Native Japanese in Federal Territory - Ricebowl

About Us

Solve It Consultant is a leading recruitment and talent solutions company specializing in connecting businesses with highly skilled professionals across the UK, Europe, and offshore markets. We partner with organizations of all sizes to deliver tailored staffing solutions, helping them attract, hire, and retain top talent.

Job Description

Role: Customer Service Executive – Native Japanese

Location: Cyberjaya, Selangor & Kuala Lumpur, Malaysia

Employment Type: Full-Time

Language: Native Japanese + Good English

Job Summary

We are looking for Native Japanese Customer Service professionals to join our client’s customer support team. The role involves handling Japanese-speaking customers, resolving enquiries efficiently, maintaining service quality and ensuring a positive customer experience.

Key Responsibilities

• Handle customer enquiries via phone, email, chat and other assigned channels.
• Provide professional and accurate support to Japanese-speaking customers.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Handle complaints, escalations and complex customer issues professionally.
• Follow established SOPs, workflows and customer service guidelines.
• Maintain accurate records of customer interactions and update internal systems.
• Coordinate with internal teams to resolve customer issues and follow up until closure.
• Meet defined SLA, KPI, productivity and quality targets.
• Ensure excellent customer experience through clear and professional communication.
• Escalate unresolved or critical issues to the appropriate team.
• Maintain confidentiality and comply with company policies and data protection requirements.
• Participate in training, coaching and continuous improvement initiatives.
• Support other operational activities as required.

Requirements

• Native Japanese speaker – Mandatory.
• Good English communication skills, both written and verbal.
• Customer service / contact centre / BPO experience is preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and analytical abilities.
• Customer-focused with a professional and positive attitude.
• Comfortable working with CRM/ticketing systems and MS Office.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to work on rotational shifts, weekends and public holidays, if required.