SEARCH INDEX PTE LTD Hiring! Full Time IT Service Delivery Analyst (Public Sector Projects) in , Earn up to SGD 5,700 - Ricebowl

IT Service Delivery

Project Management

Vendor Management

Stakeholder Management

SLA

Job Scope:
Manage daily IT shared services operation to ensure service delivery target, SLAs, and customer satisfaction KPIs are achieved.

Oversee service desk activities including incident management, service requests, system changes, and enhancement.

Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.

Monitor system performances, service availability, and operational risks to ensure infrastructure stability.

Support hardware and software asset lifecycle management, including maintenance planning and upgrade.

Assist in managing IT operational expenses, resource utilization, and service-related cost.

Identify and implement process improvements to enhance operational efficiency and service quality.

Ensure compliance with IT policies, certifications, audits, and governance requirements.

Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities.

Participate in IT projects and ensure project timelines and deliverables are achieved.

Coordinate with vendors and stakeholders on all IT-related matters to ensure smooth service operations.

Provide timely reporting, issue escalation, and updates on service performance and operational matters.

Able to provide after-hours and weekend support when required for incident management and critical operational matters.

Any other ad-hoc duties as assigned

Requirements:
Possess a

Degree / Diploma in IT

or equivalent

Possess

ITIL / PMP certification

is advantageous

Minimum

3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations / Infrastructure Support

Possess

Stakeholder Management & Vendor Management experience

Possess

Project Management & SLA experience

Knowledge of IT service management practices and operational standards

Experience with ITSM tools such as ServiceNow is advantageous

Strong analytical, troubleshooting, and problem-solving abilities

Good communication, interpersonal and presentation skills

Other Information:
Location: CBD

Working Hours: 5 Days, Office Hour

To apply please click on the APPLY NOW button.

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076
At Search Index, we believe in working along closely with our clients in an enduring partnership towards successful career placement. We specialise in identifying and assessing candidates and recruiting them from junior to senior level roles across all industry sectors.

We provides end-to-end solutions ranging from

Permanent, Contract, Temporary and Project based placement.

Executive Search

Payroll and Staff Management

Search Index is committed in providing the highest level of service with our extensive knowledge of human resources, consultancy and search expertise.

We work with Local Small Medium Enterprise (SMEs) and Multinational Companies (MNCs) across various industries.