The Datai Langkawi Hiring! Full Time Senior Revenue Analyst in Kedah, Earn up to MYR 5,500 - Ricebowl

(For Malaysian applicants only)

The Senior Revenue Analyst is responsible for supporting the Director of Revenue & Reservations in maximising the resort's overall revenue, profitability and market share through effective revenue management, pricing strategies, forecasting, inventory optimisation, distribution management and commercial analysis.

The role is responsible for performing the full range of revenue analysis functions, ensuring that strategic and tactical revenue decisions are supported by accurate data, comprehensive reporting and detailed market intelligence.

Working closely with the Revenue Management, Reservations, Sales, Marketing, Finance and Front Office teams, the Revenue Analyst analyses business performance, booking pace, demand patterns, market trends, distribution channel performance and competitor activity to identify revenue opportunities and provide actionable recommendations that support the resort's commercial objectives and reinforce its position as a world-leading luxury resort.

The Revenue Analyst prepares daily, weekly and monthly revenue reports, maintains accurate forecasts, supports the development and execution of pricing strategies, monitors key revenue performance indicators, and assists in the optimisation of all market segments and distribution channels. The role also supports budgeting, business planning, commercial strategy and revenue meetings through detailed financial and operational analysis.

As part of the resort's succession planning, this position has been established as a development role with a clear progression pathway to become the second-in-command within the Revenue Department. Under the guidance of the Director of Revenue & Reservations, the incumbent will progressively assume greater responsibility for strategic revenue management, pricing decisions, forecasting, distribution and commercial leadership. Over time, this will enable the Reservations Manager to focus exclusively on the operational management of the Reservations function while the Revenue Analyst serves as the Director's principal deputy, assuming responsibility for the Revenue Department in the Director's absence.

The successful candidate will possess exceptional analytical, commercial and problem-solving skills, a thorough understanding of luxury hospitality revenue management principles, strong financial acumen and the ability to transform complex data into meaningful business insights that drive sustainable revenue growth, maximise profitability and support the resort's long-term commercial success.

• Support the Director of Revenue & Reservations in the development and execution of the resort's revenue management strategy.
• Analyse historical, current and future demand patterns to maximise revenue and profitability.
• Monitor and evaluate market trends, booking pace, business mix and demand forecasts.
• Recommend pricing, inventory and distribution strategies to maximise revenue across all market segments.
• Analyse occupancy, ADR, RevPAR, TRevPAR, RGI, MPI and ARI performance.
• Identify revenue opportunities and recommend corrective actions where required.
• Conduct displacement analysis for group business and evaluate the profitability of business opportunities.
• Support strategic decision-making through detailed commercial analysis.

• Assist in managing pricing strategies across all market segments.
• Monitor and maintain room inventory controls.
• Recommend and implement rate restrictions, minimum length of stay controls and availability strategies.
• Review and optimise room type inventory.
• Ensure rate parity across all distribution channels.
• Monitor promotional offers and package pricing.
• Evaluate pricing competitiveness against identified competitors.

• Prepare daily, weekly, monthly and annual demand forecasts.
• Assist in the preparation of annual budgets.
• Maintain rolling forecasts.
• Monitor forecast accuracy and recommend adjustments.
• Produce demand forecasts by segment, source market and distribution channel.
• Assist in preparing financial projections for commercial planning.

• Monitor performance across all distribution channels including Brand Website, GDS, OTA, Wholesale, Luxury Consortia and Direct Business.
• Analyse acquisition costs and channel profitability.
• Recommend improvements to channel mix.
• Support optimisation of electronic distribution strategies.
• Monitor connectivity between systems.
• Ensure accurate loading of rates, restrictions and inventory.

• Conduct ongoing competitor analysis.
• Monitor competitor pricing and promotional activity.
• Analyse market trends and source market performance.
• Review airline capacity, public holidays, events and economic indicators that may impact demand.
• Monitor STR reports and benchmark performance.
• Identify emerging business opportunities.

Prepare and distribute:

• Daily Revenue Report
• Weekly Revenue Report
• Pickup Reports
• Pace Reports
• Forecast Reports
• Booking Window Analysis
• Length of Stay Analysis
• Market Segment Reports
• Channel Performance Reports
• Source Market Reports
• STR Performance Reports
• Distribution Cost Analysis
• Revenue Meeting Packs
• Monthly Commercial Performance Reports

Provide commentary and recommendations for all significant performance variances.

Maintain the integrity and optimisation of:

• Property Management System (Opera Cloud or equivalent)
• Revenue Management System
• Central Reservation System
• Channel Manager
• OTA Extranets
• STR Platform
• Rate Shopping Tools
• Business Intelligence Platforms

Ensure all systems are accurate, fully optimised and operating efficiently.

Work closely with:

• Reservations
• Sales
• Marketing
• Finance
• Front Office
• Food & Beverage
• Events
• Digital Marketing
• E-Commerce

Provide commercial insights that support strategic business decisions.

• Prepare agendas and supporting reports.
• Present analytical findings and recommendations.
• Monitor follow-up actions.
• Support weekly, monthly and quarterly revenue reviews.
• Lead revenue meetings in the absence of the Director.

• Work closely with the Reservations Manager to ensure pricing and inventory strategies are effectively implemented.
• Provide guidance on booking trends, restrictions and revenue opportunities.
• Support Reservations during periods of high demand where operationally required.
• Ensure alignment between Reservations Operations and Revenue Strategy.

• Develop a comprehensive understanding of all revenue management functions.
• Progressively assume greater responsibility for strategic revenue management.
• Act as deputy to the Director of Revenue & Reservations when required.
• Lead pricing and inventory decisions in the Director's absence.
• Mentor and support junior colleagues where appropriate.
• Contribute to continuous improvement initiatives within the department.

• Maximise total room revenue.
• Optimise RevPAR and TRevPAR.
• Improve market share.
• Increase direct revenue contribution.
• Optimise channel profitability.
• Reduce acquisition costs.
• Support achievement of budgeted revenue.
• Contribute to GOP through effective revenue optimisation.

Key Performance Indicators

• Occupancy
• ADR
• RevPAR
• TRevPAR
• RGI
• MPI
• ARI
• Forecast Accuracy
• Budget Achievement
• Channel Profitability
• Direct Booking Contribution
• OTA Contribution
• Rate Parity Compliance
• Pricing Accuracy
• Revenue Reporting Accuracy
• Distribution Efficiency

Qualifications and Experience

• Diploma or bachelor’s degree in Hospitality Management, Business Administration, Finance, Economics, Statistics, or a related discipline is preferred. Relevant professional experience in hotel revenue management, data analysis, or a related field may be considered in lieu of formal qualifications.
• Professional certification in Revenue Management is advantageous.
• Advanced Microsoft Excel skills are essential.
• Experience with Power BI or similar business intelligence tools is desirable.
• Minimum of three years' experience in Revenue Management or Revenue Analysis within an internationally recognised luxury hotel or resort.
• Experience with integrated resort operations is preferred.
• Strong understanding of transient, corporate, wholesale, leisure, group and MICE segments.
• Experience with forecasting, budgeting and pricing strategies.
• Previous exposure to luxury hospitality is highly desirable.

Technical Skills

• Opera Cloud PMS (or equivalent)
• IDeaS RMS, Duetto or similar Revenue Management System
• SynXis CRS (or equivalent)
• SiteMinder or equivalent Channel Manager
• STR
• Lighthouse/Rate Insight (or similar)
• OTA Extranets
• Microsoft Excel (advanced)
• Microsoft Power BI
• Microsoft Office Suite

Competencies

• Commercial Acumen
• Strategic Thinking
• Analytical Ability
• Financial Acumen
• Business Insight
• Problem Solving
• Decision Making
• Planning & Organisation
• Communication Skills
• Attention to Detail
• Stakeholder Management
• Influencing Skills
• Adaptability
• Confidentiality
• Results Orientation

Personal Attributes

The successful candidate will demonstrate:

• A passion for luxury hospitality.
• Exceptional integrity and professionalism.
• Strong commercial awareness.
• Excellent analytical and numerical capability.
• Curiosity and a continuous improvement mindset.
• The ability to remain calm under pressure.
• Excellent interpersonal and relationship-building skills.
• A proactive and solutions-oriented approach.
• A commitment to excellence and guest-centric thinking.

Career Development

This role has been established as the designated succession position within the Revenue Department. The Senior Revenue Analyst will be developed to become the Director of Revenue & Reservations' principal deputy and is expected to progressively assume responsibility for strategic revenue management, commercial leadership and departmental oversight. The position provides a structured pathway towards promotion to Revenue Manager, Assistant Director of Revenue, or Director of Revenue & Reservations, subject to business needs and demonstrated performance.

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person