‎ Softenger Malaysia Hiring! Full Time Customer Service Specialist in Selangor - Ricebowl

Job Summary

We are looking for a Customer Service Advisor/ Customer Service Specialist to support customers through outbound calls and emails.

Key Responsibilities

• Handle customer inquiries via outbound calls and emails.

• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.

• Understand customer needs and provide accurate solutions.

• Maintain accurate customer records and update the relevant systems.

• Follow company procedures and meet customer service targets.

• Provide information on products/services and recommend additional services when appropriate.

Requirements

• Minimum High School Diploma with at least 6 months relevant experiences.

• Fluent in Mandarin and English (written and spoken).

• Customer service experience is an advantage.

• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

• Strong communication and problem-solving skills.

• Able to multitask and work in a fast-paced environment.

• Patient, professional, and customer-focused.

• Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided).

• Willing to work on-site in Cyberjaya, Selangor.