- Bandar Bukit Raja Selangor Malaysia
工作地点
职位描述
岗位职责
JOB CONTEXT
Working on behalf of the Europe company and its associated businesses, and reporting to the VP Business Development, you will be responsible for generating gross profit through developing, negotiating and administrating new and repeat business with customers within the Aerospace, Defense and High Performance metals market through the European region.
KEY RESPONSIBILITIES
To seek out and investigate new and existing customers with a high demand for our products / services and drive tactical approach to achieve full potential.
Investigate all customer complaints to establish the cause and take immediate action with the Account Manager to resolve the problem and prevent any future repetition within the team.
Liaise closely with the Account Managers and Contract Customers to ensure stock is managed and at pre-agreed levels.
Able to negotiate to the highest level.
Is aware of price trends, lead times, changes in demand etc.
Have a sound basic knowledge of all core products of the business
Obtain (prompting) enquiries from allocated customers and follow up all quotations with Account Managers
Regularly review allocated accounts with Sales Manager to identify future tactics to secure / develop the business.
Ensure that all enquiries, requests or complaints received during a customer visit are answered effectively within a reasonable timescale.
Maintain regular calls and visits to customers to develop relationships
Continually seek out new leads and opportunities to develop
Update and maintain customer activity records on central CRM system
Obtain and retain in an organised manner relevant up to date market information, eg: price movements, lead times, sourcing information, customer info etc.
Understand the computer system and work within the Company's procedures
Able to build relationships, adapting self to different personalities
Understands how stock and payment terms affect ROI
Able to understand and adhere to the systems and procedures and understand the impact on the business if non-conforming
PERSON SPECIFICATION
Experience gained in an export sales environment focusing on Aerospace metals.
Outstanding communication and people development skills.
Experience in developing relationships with and negotiating with customers and suppliers
Excellent product, market and industry knowledge.
Commercial awareness.
Self-motivated with considerable ability to work under own initiative.
Ability to work under pressure and to deadlines.
Attention to detail.
Administration and contract management skills.
Focused understanding of customer care and after sales service.
Basic understanding of the commercial and financial running of the business.
Fully competent in the use of Microsoft Office applications essential.
KEY COMMUNICATION LINKS WITH
Internal: Production, Procurement, Quality and IT departments.
External: Customers
WORKING CONDITIONS & ENVIRONMENT
The post is located at the premises indicated in the contract of employment, but requires frequent travel to both customers and suppliers as and when the need arises.
ADDITIONAL REQUIREMENTS
This job description outlines the main duties of the post but does not exclude other duties, which may be required to ensure the efficient operation of the wider business.
Pay: RM2,413.86 - RM10,267.54 per month
Benefits:
Experience:
Language:
Willingness to travel:
Work Location: In person
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