Denver Auto Hiring! Full Time Service Advisor in Pulau Pinang, Earn up to MYR 2,700 - Ricebowl

Role Description

We are looking for a Service Advisor to join our After Sales team in Perai. This role is responsible for providing excellent customer service, coordinating vehicle servicing and ensuring a smooth service experience for customers. This role involves:

• Attend to customers and understand their vehicle concerns
• Conduct basic vehicle inspections and prepare Repair Orders (RO)
• Explain service requirements, quotations, and estimated completion times
• Obtain customer approval before carrying out additional repairs
• Coordinate with Technicians, Workshop Foreman, Parts Department, Warranty Officer, and After Sales Manager
• Monitor repair progress and provide customers with regular service updates
• Ensure customer requests and vehicle concerns are clearly communicated to the Workshop
• Maintain good knowledge of BYD models, EV features, and maintenance requirements
• Keep updated on BYD Malaysia service information, campaigns, and procedures
• Attend BYD / BYD Academy training when required
• Handle customer feedback and service-related enquiries professionally
• Follow up with customers after service where required
• Explain completed repairs and future maintenance requirements during vehicle delivery
• Achieve assigned Service Advisor KPIs and targets
• Support service revenue, customer retention, and customer satisfaction
• Promote relevant approved service products and packages
• Maintain proper records and comply with company and BYD Malaysia procedures
• Perform other duties as assigned by the After Sales Manager or Management

Qualifications

• Diploma or Certificate in Automotive, Business Administration, or a related field
• Preferably 1–3 years of experience in automotive after-sales or Service Advisor role
• Good customer service, communication, and problem-solving skills
• Basic knowledge of automotive servicing and repair processes
• EV / BYD experience is an advantage
• Good communication skills in Bahasa Malaysia and English
• Computer literate and able to work in a fast-paced environment
• Customer-focused, organized, and able to work well with the Workshop team
• Possess a valid driving license

Pay: RM2,200.00 - RM2,700.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Perai: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• After Sales: 1 year (Preferred)

License/Certification:

• Driving License (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person