MINETECH RESOURCES BERHAD (MRB) Hiring! Full Time IT Executive in Federal Territory, Earn up to MYR 4,000 - Ricebowl

JOB DESRIPTION:

1. Provide IT support

• Serve as the first point of contact for employees experiencing technical issues,
• Responding to inquiries and support requests via phone, email, or in person.

2. Troubleshoot issues

• Diagnose and resolve basic technical problems related to operating systems, company-specific software, and other peripherals like printers and scanners.

3. System and network maintenance

• Assist with monitoring and maintaining computer systems and networks. This includes installing updates, configuring hardware, and ensuring system efficiency.

4. User and asset management

• Handle the onboarding and offboarding process for employees by setting up new user accounts, workstations, and revoking access when necessary.
• Maintain an accurate inventory of IT assets, including laptops, desktops, and other equipment.

5. Documentation

• Assist to create and maintain IT documentation, including user guides, troubleshooting steps, and records of system configurations.

6. System improvements

• Assist with deploying new technology or upgrading existing systems.
• Report recurring IT incidents and suggest solutions for improvements.

7. Security protocols

• Educate coworkers on IT security policies and best practices.
• Ensure that security measures, such as password protection, are followed.

JOB REQUIREMENT:

• Possess a bachelor’s degree in Information Technology, Computer Science, or a related field is often preferred.
• 1 – 2 years of relevant working experience.
• At least possess basic understanding of IT systems, networks (LAN/WAB/WI-FI), cloud technologies, and operating systems (Windows, macOS). Experience with specific software, such as Microsoft Products, may be an advantage.
• Strong problem-solving and troubleshooting skills.
• Hands-on knowledge of Windows Server, Active Directory, Office 365, VPN, and networking concepts.
• Good understanding of cybersecurity practices and tools.
• Good communication and user support skills.
• Ability to prioritize tasks and work independently or in a team.
• High attention to detail, documentation, and service orientation.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Education:

• Bachelor's (Preferred)

Experience:

• IT support: 1 year (Preferred)

Work Location: In person