- Kuala Lumpur Federal Territory Malaysia
Working Location
Job Description
Responsibilities
At Chase, operations isn't about sitting behind a desk and ticking boxes.
It's about making sure the studio is ready before the first member walks through the door.
It's making sure the team is where they need to be.
It's following up when something isn't done.
It's solving problems before they become bigger problems.
And it's noticing what needs to be done and getting it done.
We're looking for an organised, hands-on and highly accountable Operations Executive to join our team.
• Day-to-day studio operations
• Coordinating Studio Crew, Cleaners and Coaches
• Staff scheduling, attendance and operational standards
• Procurement, inventory and supplier management
• Facilities and equipment maintenance
• SOPs, checklists and operational systems
• Booking and studio systems
• Safety and incident management
• Member experience and service recovery
• Supporting hiring, onboarding and HR administration
• Vendors, contractors and external partners
This is a hands-on role. You'll spend time both on the studio floor and behind the scenes making sure our people, systems, equipment, supplies and processes are working properly.
Takes ownership.
You don't wait to be chased.
Is highly organised.
You can manage multiple moving parts without losing track.
Is proactive.
You notice problems before someone has to point them out.
Has good judgement.
You know what you can solve yourself and what needs to be escalated.
Is comfortable with people.
You can coordinate, communicate and hold people accountable.
Cares about standards.
You understand that the small details shape the member experience.
Stays calm under pressure.
When things don't go according to plan, you figure things out.
Most importantly, you believe in what we stand for:
Community. Humility. Accountability. Strive. Excellence.
You need to be told what to do every step of the way.
You think operational work is beneath you.
You struggle when plans change.
You say, "That's not my job."
You care more about looking busy than getting things done.
We'd love to hear from you.
Send us your resume at *************
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