SEDHA CONSULTING PTE. LTD. Hiring! Full Time IT Service Desk Coordinator - IT Admin in Central Region (Singapore), Earn up to SGD 6,500 - Ricebowl

1. Incident Management

• Monitor incident queues and assign tickets to relevant engineers.

• Log incidents with the service desk for any IT issues encountered during the course of administrative work.

2. Service Request (SR) Management

• Assist in raising Service Requests (SRs), when necessary.

• Monitor, assign, and follow up with the team on SR progress and completion.

• Coordinate with users and backend teams to provide additional information when needed to fulfil SRs.

3. User Management

• Collaborate with HR for the onboarding of new users and offboarding of resigned staff.

• Coordinate with the asset team to ensure assets required for new users are ready for deployment.

• Raise necessary SRs related to user onboarding and offboarding.

• Liaise with system, network, and desktop teams to ensure all required accounts are correctly set up.

4. Asset Management

• Provide administrative support to regularly maintain and update the IT asset inventory, if required.

• Track and manage assets through the Asset Management System.

• Coordinate with asset owners for asset verification.

• Liaise with the agency to manage asset status, including:

o Managing assets assigned to users and engineers.

o Tracking assets delivered by suppliers and returned to vendors.

o Monitoring IT appliances purchased by the agency.

5. Reporting

• Update weekly and monthly SR utilization reports in the tracking system.

• Record and update monthly man-day utilization.

• Prepare monthly reviews of central services, including user accounts and subscriptions, if required. This includes:

o SG-MAIL

o SG-VPN/GOMAX

o SG-EPP and etc

6. Tech Refresh (TR)

• Work with the team to assign laptops designated for Tech Refresh.

• Assist engineers in scheduling appointments with users for TR.

• Prepare Tech Refresh reports.

• Maintain accurate records of laptops issued to and collected from users during the TR process.

At Sedha Consulting, we harness the power of technology to drive business growth and transformation. Sedha Consulting is a professional services company operating across Asia Pacific with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills, we offer Advisory, Consulting, Project Delivery, Managed Services, Training and Resourcing. With a strong focus on driving digital transformation, we leverage cutting-edge technologies to help businesses across industries achieve their goals and thrive in today's rapidly evolving digital landscape.