PRO OFFICE TECHNOLOGY SDN BHD Hiring! Full Time TECHNICAL SUPPORT in Selangor, Earn up to MYR 2,500 - Ricebowl

We are looking for a proactive, responsible, and technically capable Technical Support to join our Technical Support (TS) unit.

The successful candidate will assist with technical support, troubleshooting, installation, configuration, maintenance, and project deployment of IT systems and equipment at client sites.

This position is suitable for candidates who are interested in developing their career in IT, technical support, networking, and system maintenance.

Fresh graduates with relevant technical qualifications are encouraged to apply.

KEY RESPONSIBILITIES1. Technical Support & Troubleshooting

• Assist with remote and on-site technical support to clients.
• Assist in troubleshooting hardware, software, system, and connectivity issues.
• Perform basic technical checks and identify common technical problems.
• Assist senior technical staff in resolving complex technical issues.
• Follow up on reported technical issues until resolution.
• Provide basic technical guidance to users when required.

2. Installation & Project Deployment

• Assist with the installation, configuration, testing, and deployment of IT systems and equipment.
• Install and configure computers, printers, scanners, network devices, and other IT peripherals.
• Assist with IT system deployment at client sites.
• Ensure equipment is installed according to project requirements.
• Assist with testing and system handover activities.
• Support project teams during site implementation.

3. Network & Connectivity Support

• Assist in troubleshooting basic LAN, WAN, Wi-Fi, and network connectivity issues.
• Assist with installation and configuration of switches, routers, access points, and other network devices.
• Perform basic network and connectivity testing.
• Assist with network deployment at client sites.
• Report network issues to senior technical personnel for further action.

4. Hardware & Software Support

• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other peripherals.
• Assist with operating system installation and configuration.
• Perform software installation, updates, and basic troubleshooting.
• Assist with hardware replacement, upgrades, and basic repairs where applicable.
• Maintain records of equipment and technical activities.

5. Maintenance & After-Sales Support

• Assist with preventive and corrective maintenance of IT systems and equipment.
• Conduct routine checks on client equipment and systems.
• Assist with after-sales technical support.
• Support warranty, repair, and equipment replacement coordination.
• Report recurring technical issues to the Technical Support Team.

6. Technical Documentation & Reporting

• Prepare basic service, maintenance, installation, and troubleshooting reports.
• Record equipment serial numbers and technical information.
• Maintain accurate records of technical activities.
• Assist with project handover documentation.
• Update the Technical Support Team on completed and outstanding tasks.

7. Client Support

• Communicate professionally with clients during site visits and technical support activities.
• Assist users with basic technical issues and provide simple instructions.
• Provide updates to clients regarding ongoing technical work when required.
• Maintain good working relationships with clients and internal teams.

MINIMUM REQUIREMENTS

• Diploma / Certificate in Information Technology, Computer Science, Information Systems, Networking, Electronics, or a related technical field.
• Fresh graduates are encouraged to apply.
• Basic knowledge of computer hardware, software, operating systems, and networking.
• Basic understanding of LAN/WAN, Wi-Fi, switches, routers, and network devices is an advantage.
• Good troubleshooting and problem-solving skills.
• Responsible, proactive, and willing to learn.
• Able to work independently and as part of a technical team.
• Good communication and interpersonal skills.
• Willing to travel to client sites when required.
• Possess own transportation will be an advantage.

Fresh graduates are welcome to apply!

Join our Technical Support Team and gain hands-on experience in IT support, networking, system deployment, maintenance, and client technical support.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person