ADELMO SINGAPORE PTE. LTD. Hiring! Full Time Field Service Specialist in North Region (Singapore), Earn up to SGD 3,800 - Ricebowl

Job Purpose

The Field Service Specialist is responsible for providing on-site installation, commissioning, preventive maintenance, and repair services for Uninterruptible Power Supply (UPS) systems and related equipment. This role ensures high-quality service delivery, minimizes equipment downtime, and maintains strong customer satisfaction through professional technical expertise and support.

Key Responsibilities

1. Installation & Commissioning

• Perform on-site installation, testing, and commissioning of UPS systems and related equipment.
• Verify system performance and ensure compliance with technical specifications.
• Provide operational handover and basic training to customers.

2. Preventive & Corrective Maintenance

• Carry out scheduled preventive maintenance to ensure reliable UPS performance.
• Diagnose, troubleshoot, and repair UPS systems and batteries at customer sites.
• Respond to emergency service calls and resolve breakdowns efficiently.

3. Customer Interaction & Support

• Act as the company’s on-site representative, ensuring professional customer engagement.
• Advise customers on proper UPS operation, safety measures, and maintenance best practices.
• Escalate unresolved issues to senior engineers or technical managers.

4. Documentation & Reporting

• Prepare detailed service reports, maintenance checklists, and fault analysis records.
• Update service databases with accurate information on work performed.
• Provide feedback on recurring technical issues for continuous improvement.

5. Coordination & Logistics

• Coordinate with the warehouse and logistics team for spare parts and replacement units.
• Ensure proper handling, storage, and return of defective parts and equipment.
• Support project teams in large-scale installations or service contracts.

6. Compliance & Safety

• Adhere to company safety guidelines and site-specific safety requirements.
• Ensure compliance with warranty terms, service procedures, and quality standards.
• Participate in regular technical and safety training programs.

Qualifications & Requirements

• Nitec / Higher Nitec in Electrical Engineering, Electronics, or related field.
• 2–3 years’ experience in field service, preferably in UPS systems or power protection equipment.
• Strong knowledge of electrical circuits, batteries, and power systems.
• Hands-on experience in installation, troubleshooting, and repair of UPS units.
• Good communication and customer service skills.
• Willingness to travel frequently and work at customer sites, including after-hours if required.

Key Competencies

• Technical expertise in UPS systems and power protection equipment
• Strong problem-solving and troubleshooting ability
• Customer service orientation and professionalism
• Attention to detail and accuracy in reporting
• Safety-conscious mindset
• Ability to work independently and under pressure

Adelmo Singapore Pte Ltd provides a dynamic and growth-oriented environment in the power protection industry. We are looking for motivated specialists who can deliver high-quality technical service and ensure customer trust.

Sales and services company established in Year 2005 under the name of Adelmo LLP for the power
protection industry.

Focused primarily on Uninterruptible Power Supply (UPS) solutions.

Deliver comprehensive solutions that open up infinite possibilities to our customers' success.

Provides one-stop solutions for all your power protection needs.

Focus in offering reliable products, at a reasonable cost.

Highly trained service team with the support of multiple UPS manufacturers.

Committed to Customer Satisfaction.