Company Overview
The client operates in retail jewellery, focusing on delivering personalized customer experiences and maintaining premium in-store presentation through attentive service and effective inventory management.
Job Summary
You will engage customers warmly to understand their jewellery preferences, drive sales through expert product knowledge and personalized service, manage inventory and visual displays, and support store operations to ensure a smooth and premium retail experience.
Responsibilities
Sales & Customer Relations
Welcome customers warmly and build genuine relationships to understand their jewellery preferences and tailor shopping experiences
Demonstrate detailed knowledge of jewellery products to guide customers confidently through selections and highlight craftsmanship
Drive sales by upselling and cross-selling based on customer needs, promotions, new launches, and campaigns
Cultivate a personal client base by managing after-sales support and follow-up to encourage loyalty and referrals
Resolve customer concerns professionally and escalate issues promptly to the Store Manager when necessary
Inventory & Visual Merchandising
Maintain clean, visually appealing, and secure jewellery displays to uphold a premium store presentation
Conduct daily stock audits and document incoming and outgoing stock accurately, reconciling physical counts with system records
Provide regular stock transfer and replenishment updates to the Branch Manager to maintain optimal inventory levels
Other Responsibilities
Follow all company SOPs, local regulations, anti-theft protocols, opening/closing checklists, and safety standards
Record sales and customer interactions accurately in POS and CRM systems
Submit daily sales reports to the Branch Manager, including customer feedback, stock movement insights, and operational challenges
Participate actively in monthly performance reviews and training sessions to support continuous development
Required competencies and certifications
Minimum GCE “O” or "N" level qualification
Strong interpersonal skills to deliver service excellence
Proficient spoken English to communicate effectively with customers and team
Ability to work retail hours including weekends and public holidays
Preferred competencies and qualifications
Previous retail or jewellery sales experience
Dynamic, energetic, and passionate about exceeding sales targets
Ability to work independently and collaboratively in a team
Availability to start work on short notice
Other Information
Job Highlights
Relaxed and friendly working environment
Medical benefits
Attractive sales incentives