TIMESCONSULT Hiring! Full Time Customer Service Representative (Junior - Fresh Graduate Welcome) in Perlis - Ricebowl

We are currently looking for Customer Service Representatives to join a well-established MNC in Penang.

This is a great opportunity for fresh graduates and junior candidates who are interested in gaining hands-on experience in customer service, order management and supply chain operations.

Location: Georgetown, Penang (On-site)

Key Responsibilities

• Process and manage customer orders, including purchase orders, order changes and delivery arrangements

• Monitor customer requirements, forecasts and order progress to ensure smooth fulfilment

• Work closely with Production and Planning teams to align supply with customer requirements

• Coordinate with Warehouse and Logistics teams on deliveries and shipments

• Prepare and provide relevant shipping and order-related documentation

• Monitor stock availability and support inventory planning

• Respond to customer requests for quotations and product samples

• Follow up on outstanding customer payments and assist with account-related matters

• Support basic product and quality-related enquiries from customers

• Handle customer enquiries and coordinate with internal teams to resolve issues effectively

• Maintain accurate records and provide timely updates to customers and relevant stakeholders

Requirements

• Diploma / Degree in Business Administration, Management, Marketing, Supply Chain or a related discipline

• Fresh graduates are welcome to apply

• Relevant experience in Customer Service, Order Management, Sales Administration, Logistics or Supply Chain will be an added advantage

• Comfortable using Microsoft Word and Excel

• Good communication, coordination and follow-up skills

• Mandarin-speaking candidates will have an advantage

Benefits

• Flexible working hours
• Wellness Benefit
• Fitness Benefit
• Attendance Allowance
• Medical, dental & spectacles benefits
• Insurance coverage (GHS, GPA & GTL)
• Training provided