Tele-centre Services Pte Ltd Hiring! Full Time Customer Service - Administrative Clerk in Southeast (Singapore), Earn up to SGD 2,760 - Ricebowl

JobResponsibilities

Handle incoming call enquiries and emails from customers regarding assigned projects in a professional and timely manner.

Respond promptly to email enquiries and ensure accurate communication with customers and stakeholders.

Perform outbound survey calls to members of the public as required by assigned projects.

Manage customer feedback and complaints, providing appropriate resolutions or escalating issues where necessary.

Coordinate with internal departments, contractors, and vendors to support project requirements.

Handle general administrative and coordination duties, including documentation and record management.

Support social media content creation by performing simple editing using Canva.

Perform follow-up calls diligently to meet project deliverables and service standards.

Escalate requests and issues promptly to the appropriate channels.

Undertake any other tasks delegated by the supervisor

Perform any other ad-hoc duties as assigned.

Requirements

Minimum Diploma qualification.

Fresh graduates are welcome to apply. Candidates with at least one year of administrative working experience are also encouraged to apply.

Proficient in Microsoft Office applications.

Able to use Canva to perform simple editing for social media content.

Comfortable communicating with members of the public via phone and email.

Confident in conducting outbound survey calls.

Able to coordinate effectively with internal staff, contractors, and vendors.

Proactive, willing to learn, and able to work effectively in a fast-paced environment.

Comfortable working on rotating Saturdays.

Candidates residing in the western region of Singapore will have an added advantage.
TELE-CENTRE SERVICES PTE LTD

Tele-centre Services Pte Ltd, a wholly-owned subsidiary of mainboard listed Hai Leck Holdings Ltd was established in the last 90s. Today, the Company operates a premium call centre with more than 250 employees in Singapore, and pride itself to have major multi-national companies and key government organisations across all industries as its valuable business partners.

Our parent company, Hai Leck Holdings Limited is a leading integrated provider of scaffolding, insulation, painting and engineering services for the utilities, oil and gas industries in Singapore.

Tele-centre attributes its success to the high quality customer service and innovative business solutions provided by its human capital, and its continuous pursuit of excellence in systems and processes.

Personal Data Collection Statement

Tele-centre Services Pte Ltd recognizes its obligation under the Personal Data Protection Act 2012 which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to. The personal data collected includes all personal data voluntarily provided by you in this form, or in any supplementary form or any document voluntarily provided by you to the Company.

We may collect and use your personal data for:

• Conducting interviews;
• Process your job application which includes pre-recruitment checks involving your qualification and facilitating interviews;
• Provide or obtain employee references and for backgrounds screening;
• Assess your suitability for the position applied for;
• Process staff referrals;
• Any other purposes relating to any of the above

More information on our data protection policy can be found on our website at

https://

*************

.

Employment Application Practice

Your personal data will be kept for a period of up to 12 months to access your suitability for future employment. Upon on your nature of your request, you may withdraw the consent for us to collect, use or disclose your personal data as long as there is no legal or contractual restriction preventing you from doing so.

For more information about PDPA generally, please visit the Personal Data Protection Commission’s website at

https:/

/*************

Declaration:
I declare that to the best of my knowledge and the particulars provided are true. I hereby give my consent to the Company to check my employment records with my previous employers. I am aware that any false or misleading statements made by me may result in dismissal without any compensation if employed. I understand that Company may be unable to process this application if I fail to provide any information requested in this application form and my personal data will be used for recruitment and other employment related purposes for the Company.