Mlytics Hiring! Full Time Solutions Architect in - Ricebowl

The Solution Architect works across pre-sales and post-sales. You partner with BD to turn customer requirements into deployable solutions before a deal closes, then own onboarding, configuration, troubleshooting, and performance tuning after it does.

The role covers all regions — Taiwan and international, and all product lines, so you'll design architectures that span multiple products. You're also the shortest path from customer reality to our roadmap: what you learn in the field goes straight to PM.

Responsibilities

• Pre-sales solutioning: Analyze requirements with BD, design the technical solution, and build the proposal — so feasibility is settled before signing
• Onboarding and configuration: Own system setup for new customers, handling it yourself or pulling in engineering as complexity demands, so they go live on schedule
• Troubleshooting and optimization: Lead diagnosis and root-cause analysis on customer issues, escalating complex cases to engineering, to keep systems stable
• Cross-region, full-portfolio coverage: Support customers in Taiwan and overseas (English for international accounts) across every product line, which means knowing each product's features, deployment models, and integration limits
• Market feedback: Channel customer pain points to PM so the roadmap tracks real demand
• Technical ownership: Act as the customer's primary technical contact and build the trust that drives renewal

Requirements

• 5+ years in SaaS or technical products with direct customer exposure — pre-sales, post-sales, support, or implementation
• Background in CS, ICT, networking, or cloud services, with the ability to turn business requirements into concrete architectures
• Track record of resolving technical issues independently, and judgment on when to escalate
• Fluent in both Mandarin and English — able to run customer meetings, deliver presentations, and write documentation in either
• Experience moving customer cases forward with sales, product, and engineering
• Able to run parallel cases, set priorities, and define problem boundaries

Nice to have

• Practical use of AI tools for documentation, diagnostics, or proposals
• International customers or cross-time-zone experience
• Customer reports, technical documentation, or usage data analysis
• CCNA / CCIE or equivalent

Location

• This role is open to candidates based in Taiwan, Singapore, or Malaysia.
• Taiwan-based hires work on-site from our Taipei office; Singapore and Malaysia-based hires work remotely.

Who does well here

• Structured: Untangles a messy technical or customer situation and states the problem and the fix clearly
• Closes loops: Checks the pre-sales-to-post-sales handoff for gaps instead of waiting to be pulled in
• Tool-minded: Optimizes repetitive work rather than brute-forcing output
• Outcome-oriented: Measures success by whether the customer can actually operate the solution, not by whether the technical answer was correct
• Forward-looking: Has a view on where the product and market are heading, and volunteers it

Not a fit if...

• You treat adoption and deal closure as sales' problem once the technical work ships
• You stall on ambiguous customer situations until someone writes a spec
• You keep the same technical depth regardless of who's listening