Job summary:
We are seeking a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will use your deep analytical skills, understand functionality of Cisco products & solutions and develop tools required for Complex Networking projects for enterprise, government, defense, customers such as Enterprise multi-domain operations & security AI consoles,Network RCA agent platforms, Network diagnosis engines, Network Infrastructure Visualization Tools etc. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Must have Experiences:
Good understanding of Networking technologies such as Cisco ACI, SD-WAN, Cisco ISE, Splunk, SNA, Cisco Catalyst switches
Full-stack/ Data Infra
Programming experience: Including but not limited to Python, Angular, PostgreSQL, Milvus, Kafka, FastAPI, Flask, React, TypeScript
AI Infra / Model Serving
for real time inferencing
:
Deploy & operate LLM services on Linux, Docker, Nginx and OpenAI-compatible APIs;
Experience with OpenAI-compatible models (Mistral, Llama, etc.)
Context Engineering experience
(vs Prompt Engineering)
:
eg.
Token budgeting, context trimming, rolling summary, fact
state, hypotheses ledger, device coverage, evidence handoff
and contradiction detection.
Understanding of
LLM-Wiki layer vs RAG
and their implementations
Model Context Protocol (MCP)
architecture and its implementations
Ability to understand new application frameworks in customer environments quickly
Customer facing experience to communicate with them and other stakeholders to gather requirements and propose relevant technical solutions
At least, 6 years’ experience on Networking and NetDevOps
Skills/Experience:
Bachelor’s degree or Diploma in Computer Science or a related field from a recognised University.
Customer-focused mindset
Proven written communication and documentation skills
Quick learner - Builds skills in technical areas which support the deployment and integration of Cisco solutions
NetDevOps Certifications
Knowledge of Cloud computing (i. e. Openstack, Kubernetes, AWS) is desirable
Consule is an IT & Telecom services company head quartered in Singapore, focused on outcomes, agile & flexible in approach with a mission to provide world-class services, first time, every time. Our subject matter experts, based across Asia, is our biggest asset, boasting industry leading certifications viz., CCDE, CCIE, JNCIE etc in networking, CISSP, CISM, CISA-CRISC, OSCP, CEH etc. in Security & are AWS, Azure, Google, VMWare, Redhat, EMC, NetApp, Nutanix etc certificated in DC/Cloud. Our growing customer base includes Multinational Vendors and Global Systems Integrators.
We are focused on Professional Services & Specialized Workforce Services spanning across technology pillars viz.,
- Networking (SP & Ent.)
- Security
- Cloud & Data Centre
- Collaboration
- Mobility & Wireless
For more information do write to us: *************