Konica Minolta Business Solutions Hiring! Full Time Customer Service Officer (Billing) in Selangor, Earn up to MYR 3,000 - Ricebowl

1 Billing

1.1 Communicate effectively with internal teams and external stakeholders to coordinate meter billing activities, address customer concerns, and facilitate problem resolution.

1.2 Ensure precise recording of meter readings to facilitate accurate billing processes and maintain billing integrity.

1.3 Investigate and resolve any billing discrepancies promptly and effectively to ensure customer satisfaction and financial accuracy.

2 Administration

2.1 Ensure completeness and accuracy on each documents created and proper filing in accordance with the company’s guideline.

2.2 Manage the efficient processing of e-invoices, including submission through customer portals, to streamline billing procedures and enhance customer convenience.

2.3 Maintain accurate records of meter readings, billing transactions, and customer interactions to ensure accountability and compliance with regulatory requirements.

2.4 Provide exceptional customer support for printer usage tracking, addressing inquiries, and resolving issues related to billing, meter readings, and other service-related matters.

2.5 Update of relevant information for monthly reports

Job Types: Full-time, Permanent

Pay: From RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Education:

• Bachelor's (Required)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)
• Bahasa (Preferred)

Work Location: In person