Elabram Systems Hiring! Full Time Payment Resolution Executive in Federal Territory, Earn up to MYR 3,000 - Ricebowl

Job Overview

We are looking for a proactive and customer-oriented Customer Account Executive to assist customers with outstanding financing accounts. In this role, you will communicate with customers, discuss suitable payment arrangements, update account records, and provide professional support while ensuring company procedures are followed.

Working hours

Monday to Friday

• 9:00am - 6:00pm or
• 8:30am - 5:30pm

Key Responsibilities

• Contact customers regarding outstanding financing accounts through phone calls and other communication channels
• Discuss and negotiate suitable payment arrangements based on customers' situations
• Follow up on payment commitments and provide timely reminders when necessary
• Update customer records, payment status, and communication history accurately in the system
• Process payment-related enquiries and settlement requests
• Escalate complex or high-risk cases to the appropriate team for further action
• Achieve daily productivity and service targets while maintaining a high standard of customer service
• Participate in special customer outreach campaigns when required

Requirements

• Minimum 2 years of experience in customer service, call centre, account management, or a related field
• Fresh graduates with strong communication skills are encouraged to apply
• Experience in hire purchase or auto financing is an added advantage
• Good communication and negotiation skills
• Able to handle challenging conversations professionally and empathetically
• Comfortable working in a target-driven environment
• Proficient in Bahasa Malaysia and English; Mandarin or Tamil is an added advantage
• Willing to participate in weekend or after-hours customer outreach activities when required

Salary Packages

• RM 3,000
• RM 2,000 - 2,400 (fresh grads, diploma & degree)
• Phone allowances: RM 50 per month
• Medical claim: RM 50 per month (Pay & Claim)
• Commission up to RM 4000

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person