- Selangor Shah Alam Selangor Malaysia
Working Location
Job Description
Responsibilities
We are looking for a hands-on, experienced and responsible F&B professional to work closely with our Boss / Management as a right-hand person in daily business and operations.
KEY RESPONSIBILITIESAssist Boss / Management in daily business operations
Support and monitor F&B outlet operations
Ensure smooth daily operation and service standards
Build, lead and motivate outlet teams
Improve staff morale, teamwork and discipline
Coach and develop supervisors and frontline staff
Enhance customer service and service quality
Monitor outlet performance and operational standards
Identify problems and provide practical solutions
Follow up on Management's instructions and action plans
Coordinate with HR, Operations, Finance, Purchasing & Marketing
Conduct outlet visits and operational checks
Handle urgent operational issues and follow through until resolved
Assist with new outlet opening, training and improvement projects
Prepare operational updates and reports for Management
Maintain confidentiality and professionalism when handling Management matters
WE ARE LOOKING FOR
Minimum 3–5 years F&B / restaurant experience
Strong experience in F&B operations
Outlet / Area / Operations management experience is an advantage
Strong leadership and people management skills
Good at building team spirit and staff morale
Strong customer service mindset
Good communication and interpersonal skills
Proactive, hands-on and solution-oriented
Able to work independently with minimum supervision
Able to handle pressure and multiple priorities
Willing to travel between outlets when required
Mandarin communication skills is required
Responsible
Doesn't just wait for instructions
Can identify problems and take action
Can work with both Management and frontline staff
Can motivate people and build a stronger team
Understands that good operations + good people + good service = business success
Interested candidates are welcome to apply!
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