- Singapore
BASE CAMP DIGITAL PTE. LTD. Hiring! Full Time Technical Account Manager - CSM in , Earn up to SGD 13,000 - Ricebowl
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Job Description
Responsibilities
Technical Account Manager
Full Time
We're looking for an experienced
Technical Account Manager
to become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.
You'll work at the intersection of cutting-edge AI infrastructure and real customer outcomes — solving problems that matter, for organizations shaping the future of AI in the region.
Why This Role
You'll work alongside top-tier engineers, architects, and customer success professionals — supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.
What You'll Be Doing
Serve as the go-to technical contact for established customers, resolving issues that go beyond standard support
Partner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly
Help customers and Sales size and scope infrastructure for demanding AI workloads
Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks
Support the coordination of critical incident escalations and customer onboarding handovers
What You'll Bring
Proven experience as a Technical Account Manager or Solutions Architect
Strong relationship-building instincts, paired with genuine technical depth
Solid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware
Comfort working with ticketing systems like Jira
Fluent written and spoken English and Mandarin
, to support our regional customer base
Bonus points if you have:
Experience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization
Familiarity with ITIL or similar service frameworks
Base Camp Digital, founded in Singapore in 2018 (formerly Ploy Asia), is a leading IT Solutions and Delivery company operating across Asia, with offices in Singapore, Hong Kong, Malaysia, and Thailand.
We provide targeted expertise for successful project outcomes tailored to modern technological demands.
Our core delivery expertise focuses on high-growth areas:
Enterprise Software Implementation: Delivery and support for major ERP/CRM systems, including deep platform expertise in:
SAP, Salesforce, Oracle, Workday, Pega, Microsoft, and ServiceNow.
Bespoke Software Development: Custom application development using key technologies like Java, .NET, and open-source stacks. Inluding Software Testing Manual and Automation.
Data, Analytics, and AI: Services spanning Data Engineering, Data Analysis, and advanced Artificial Intelligence (AI) solutions (Machine Learning, Computer Vision, LLMs).
Infrastructure Services: Full-range support, from basic desktop to complex Data Centre management.
Full Time
We're looking for an experienced
Technical Account Manager
to become the trusted technical advisor for our established customers. This is a hands-on role for someone who's just as comfortable in a deep technical conversation with a customer's engineering team as they are coordinating across internal product, engineering, and support functions.
You'll work at the intersection of cutting-edge AI infrastructure and real customer outcomes — solving problems that matter, for organizations shaping the future of AI in the region.
Why This Role
You'll work alongside top-tier engineers, architects, and customer success professionals — supporting infrastructure that's directly powering some of the region's most advanced AI platforms. If you love combining deep technical expertise with real customer relationships, this is your seat at the table.
What You'll Be Doing
Serve as the go-to technical contact for established customers, resolving issues that go beyond standard support
Partner closely with Customer Success, Support, Project Management, and Product Engineering teams to keep customers running smoothly
Help customers and Sales size and scope infrastructure for demanding AI workloads
Guide customers through technical reviews, capacity planning, performance monitoring, and system health checks
Support the coordination of critical incident escalations and customer onboarding handovers
What You'll Bring
Proven experience as a Technical Account Manager or Solutions Architect
Strong relationship-building instincts, paired with genuine technical depth
Solid understanding of cloud infrastructure, AI/ML/LLM technologies, and AI cluster hardware
Comfort working with ticketing systems like Jira
Fluent written and spoken English and Mandarin
, to support our regional customer base
Bonus points if you have:
Experience at a Neocloud, HPC, Cloud, Infrastructure, or MSP-style organization
Familiarity with ITIL or similar service frameworks
Base Camp Digital, founded in Singapore in 2018 (formerly Ploy Asia), is a leading IT Solutions and Delivery company operating across Asia, with offices in Singapore, Hong Kong, Malaysia, and Thailand.
We provide targeted expertise for successful project outcomes tailored to modern technological demands.
Our core delivery expertise focuses on high-growth areas:
Enterprise Software Implementation: Delivery and support for major ERP/CRM systems, including deep platform expertise in:
SAP, Salesforce, Oracle, Workday, Pega, Microsoft, and ServiceNow.
Bespoke Software Development: Custom application development using key technologies like Java, .NET, and open-source stacks. Inluding Software Testing Manual and Automation.
Data, Analytics, and AI: Services spanning Data Engineering, Data Analysis, and advanced Artificial Intelligence (AI) solutions (Machine Learning, Computer Vision, LLMs).
Infrastructure Services: Full-range support, from basic desktop to complex Data Centre management.
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