- Singapore Singapore
KEIZEN PTE. LTD. Hiring! Full Time CUSTOMER SERVICE ASSISTANT in , Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
Job Summary
We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team.
Responsibilities
Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support
Deliver accurate updates on parcel and delivery status to keep customers informed
Manage customer complaints professionally and follow up until issues are fully resolved
Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries
Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently
Keep customers regularly updated on the progress of their cases to ensure transparency
Escalate serious or unresolved issues to appropriate personnel for timely resolution
Perform basic customer service and administrative tasks to support daily operations
Manage multiple tasks effectively in a fast-paced logistics environment
Preferred competencies and qualifications
Experience in customer service or logistics roles
Ability to communicate clearly in English; proficiency in Mandarin is a plus but not required
We are looking for a responsible and service-oriented Customer Service Assistant to join our logistics team.
Responsibilities
Respond promptly to client and customer enquiries via WhatsApp, phone, and email to provide clear information and support
Deliver accurate updates on parcel and delivery status to keep customers informed
Manage customer complaints professionally and follow up until issues are fully resolved
Investigate and assist with enquiries related to delayed, failed, missing, or damaged deliveries
Collaborate with operations team, warehouse staff, and drivers to resolve delivery problems efficiently
Keep customers regularly updated on the progress of their cases to ensure transparency
Escalate serious or unresolved issues to appropriate personnel for timely resolution
Perform basic customer service and administrative tasks to support daily operations
Manage multiple tasks effectively in a fast-paced logistics environment
Preferred competencies and qualifications
Experience in customer service or logistics roles
Ability to communicate clearly in English; proficiency in Mandarin is a plus but not required
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