ZAFCO Travel & Tours Hiring! Full Time Junior Reservation - Ticketing in Kedah, Earn up to MYR 2,500 - Ricebowl

Requirements

Qualifications & Experience 

• Malaysian candidate who possesses at least STPM or a Diploma in Tourism or a higher qualification. 
• Minimum 2 year(s) of experience in airlines ticketing and reservations or working within a travel agent environment is preferred. 
• Proven experience handling walk-in customers, corporate bookings or government portal ticketing will be an advantage.

Hard Skills & Knowledge 

• Practical experience with GDS platforms such as SABRE, AMADEUS or GALILEO is encouraged and will be valued. 
• Comfortable managing GDS queues, reading airline messages, and applying fare rules for refunds, exchanges and reissues. 
• Familiarity with basic billing processes, sales collection updates and common ticketing documentation is expected. 
• Proficient computer and email skills, with accurate data entry and record keeping.

Soft Skills & Qualities 

• Excellent telephone etiquette with a polite, patient approach to customer interactions. 
• Strong attention to detail and the ability to spot and correct booking inconsistencies quickly. 
• Calm under pressure and willing to handle after-hours emergency matters when required. 
• Good communicator who works well in a team and represents our service standards professionally.

Responsibilities

Reservation & Ticketing Operations 

• Process computerised reservations and issue e-tickets for walk-in, government portal and corporate clients with accurate fareing and passenger details. 
• Amend bookings for name, date, routing or fare discrepancies and reissue tickets following airline rules. 
• Identify unused or refundable tickets and execute refunds or endorsements according to policy. 
• Maintain clear, up-to-date booking records and follow internal ticketing procedures to reduce rework.

Customer Service & Account Handling 

• Respond promptly to customer enquiries via phone and email, providing courteous and professional support that protects our company image. 
• Manage corporate and walk-in client requests, confirm special service requests, and coordinate with suppliers when needed. 
• Update billing and sales collection records accurately and follow up on outstanding payments or documentation. 
• Escalate complex cases and work with colleagues to resolve ticketing disputes or pricing issues.

Monitoring, Alerts & After-hours Support 

• Check GDS queues daily to capture airline messages about schedule changes, cancellations, or re-confirmations and act to protect passenger journeys. 
• Coordinate emergency after-hours support and be available for 24/7 incident handling when required. 
• Perform routine audits of issued tickets and sales entries to ensure compliance and accurate reporting. 
• Carry out additional duties assigned by management in a timely and professional manner.