- Singapore
Rapid Systemz Pte Ltd Hiring! Full Time Desktop Support Engineer in , Earn up to SGD 3,000 - Ricebowl
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Job Description
Responsibilities
Rapid Systemz Pte Ltd– A Singapore-headquartered company, a leader in global IT Infrastructure Services. We specialize in providing IT Services and field engineers-whether it's full-time, on-site, ad-hoc, or mobile support.
Our client is looking for the below engineer for their Office. The engineer shall be full time in our client premises.
JOB DESCRIPTION
1. Technical Support:
o Provide first- and second-line support for hardware and software issues.
o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
o Respond to service requests and incidents in a timely manner.
2. Hardware & Software Management:
o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
o Install and update software applications and drivers.
o Set up and maintain user accounts and permissions.
3. Asset Management:
o Manage IT inventory, including desktops, laptops, and peripherals.
o Ensure proper documentation and tracking of IT assets.
4. Network Support:
o Assist with basic network troubleshooting (e.g., connectivity, printer access).
o Support VPN, wireless, and LAN/WAN configurations as required.
5. Collaboration & Training:
o Work closely with other IT teams to resolve escalated issues.
o Provide user training for new hardware or software implementations.
6. Security & Compliance:
o Ensure devices are compliant with company security policies and standards.
o Conduct regular updates and patches to maintain system integrity.
Key Requirements:
Education & Experience:
Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.
Technical Skills:
We are partnered with the leading IT vendors in the technology arena. Our IT partners are HP, IBM, Dell, Cisco, Juniper, Fortinet, Microsoft, VMware, Symantec, Trendmicro.
Office IT Set up
Desktop Management Services
Server Management Services
Configuring and Implementation services
Data Centre Relocation
Migration and up-gradation services
IT Asset Management
Managed Services - For Network, Security, Systems, Storage and Virtualization
IT Outsourcing - Provide IT staffing and services for your IT hardware infrastructure
IT Support - Provide Hardware support and renewal of licenses
Security Solutions
Our client is looking for the below engineer for their Office. The engineer shall be full time in our client premises.
JOB DESCRIPTION
1. Technical Support:
o Provide first- and second-line support for hardware and software issues.
o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
o Respond to service requests and incidents in a timely manner.
2. Hardware & Software Management:
o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
o Install and update software applications and drivers.
o Set up and maintain user accounts and permissions.
3. Asset Management:
o Manage IT inventory, including desktops, laptops, and peripherals.
o Ensure proper documentation and tracking of IT assets.
4. Network Support:
o Assist with basic network troubleshooting (e.g., connectivity, printer access).
o Support VPN, wireless, and LAN/WAN configurations as required.
5. Collaboration & Training:
o Work closely with other IT teams to resolve escalated issues.
o Provide user training for new hardware or software implementations.
6. Security & Compliance:
o Ensure devices are compliant with company security policies and standards.
o Conduct regular updates and patches to maintain system integrity.
Key Requirements:
Education & Experience:
Minimum academic qualification: Diploma or below (Nitec/technical diploma in IT, Computer Engineering, or related discipline preferred).
Proven experience (2+ years) in a similar Desktop Support or IT Helpdesk role.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Familiarity with Active Directory, Group Policy, and Office 365.
- Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
- Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
- Exposure to endpoint management tools like Intune or JAMF is a plus.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage multiple tasks effectively.
- CompTIA A+, Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation
We are partnered with the leading IT vendors in the technology arena. Our IT partners are HP, IBM, Dell, Cisco, Juniper, Fortinet, Microsoft, VMware, Symantec, Trendmicro.
Office IT Set up
Desktop Management Services
Server Management Services
Configuring and Implementation services
Data Centre Relocation
Migration and up-gradation services
IT Asset Management
Managed Services - For Network, Security, Systems, Storage and Virtualization
IT Outsourcing - Provide IT staffing and services for your IT hardware infrastructure
IT Support - Provide Hardware support and renewal of licenses
Security Solutions
- Application and Database Security and Vulnerability Assessment
- Application Firewall Designed and Optimized for Oracle E-Business Suite
- PCI Security Assessment
- Vulnerability Scanner and Management
- Change and Configuration management
- Financial Trading Software
- Market Connectivity
- Colocation and Data centre hosting
- High Frequency Trading Applications
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