- Singapore Singapore
PANCARE MEDICAL CLINIC PTE. LTD. Hiring! Full Time Customer Service Associate in , Earn up to SGD 3,500 - Ricebowl
Customer Service Associate
PANCARE MEDICAL CLINIC PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
Company Overview
Your Health Comes First!
Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.
Primary Care Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.
Job Summary
A Customer Service Associate supports the daily operations and deliver quality service to patients and visitors in a healthcare environment. The role involves managing patient enquiries, registration, appointments, administrative coordination, and ensuring a smooth patient experience while maintaining confidentiality and service standards.
Responsibilities:
Provide frontline customer service
Greet and assist patients, family, and visitors in a kind and helpful manner
Organize and plan patient appointments effectively, working with the medical team to streamline schedules
Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
Verify insurance information and confirm details with patients
Answer phone calls, handle enquiries, and direct calls to the relevant personnel
Email correspondence is a MUST.
Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
Handle administrative tasks, including filing, data entry, and maintaining organized records
Assist medical staff with the coordination of patient care
Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
Perform other duties as assigned by the superior
Requirements:
Minimum 2 years experience in healthcare setting
Minimum N/O level
Attention to detail and accuracy in handling administrative tasks
Ability to work in a team and in a fast pace environment
Ability to work on rotating shifts, weekends and public holidays
Your Health Comes First
Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better, and connecting them with resources to help them stay that way.
Primary Care
Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.
Health Screening
PanCare provides a wide range of health screening services personalized for each individual.
Vaccinations and Travel Medicine
We get you ready for your travel plans, caring for you so that you can enjoy yourself with a peace of mind.
Eye Screening
Eye screening services are available for all patients from young to old.
Skin and Hair
Eczema, acne, hair loss or other skin problems? PanCare will be able to help.
Minor Surgery
PanCare can also help you with your ingrown toe nails, viral warts, stitches for wounds or other minor surgeries.
Your Health Comes First!
Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better and connecting them with resources to help them stay that way.
Primary Care Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.
Job Summary
A Customer Service Associate supports the daily operations and deliver quality service to patients and visitors in a healthcare environment. The role involves managing patient enquiries, registration, appointments, administrative coordination, and ensuring a smooth patient experience while maintaining confidentiality and service standards.
Responsibilities:
Provide frontline customer service
Greet and assist patients, family, and visitors in a kind and helpful manner
Organize and plan patient appointments effectively, working with the medical team to streamline schedules
Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
Verify insurance information and confirm details with patients
Answer phone calls, handle enquiries, and direct calls to the relevant personnel
Email correspondence is a MUST.
Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
Handle administrative tasks, including filing, data entry, and maintaining organized records
Assist medical staff with the coordination of patient care
Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
Perform other duties as assigned by the superior
Requirements:
Minimum 2 years experience in healthcare setting
Minimum N/O level
Attention to detail and accuracy in handling administrative tasks
Ability to work in a team and in a fast pace environment
Ability to work on rotating shifts, weekends and public holidays
Your Health Comes First
Welcome to PanCare Medical Clinic. Our team is dedicated to providing patients with comprehensive services to benefit their health and well-being. With our streamlined registration system and responsive diagnosis procedure, we have more time to focus on helping patients find treatments to feel better, and connecting them with resources to help them stay that way.
Primary Care
Ranging from acute illnesses to chronic diseases, our team is dedicated to be your partner in providing well-rounded care for you and your family.
Health Screening
PanCare provides a wide range of health screening services personalized for each individual.
Vaccinations and Travel Medicine
We get you ready for your travel plans, caring for you so that you can enjoy yourself with a peace of mind.
Eye Screening
Eye screening services are available for all patients from young to old.
Skin and Hair
Eczema, acne, hair loss or other skin problems? PanCare will be able to help.
Minor Surgery
PanCare can also help you with your ingrown toe nails, viral warts, stitches for wounds or other minor surgeries.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More