Strong background in
Application Delivery Management within the Insurance domain
.
Please note that
M&A experience is not mandatory
for these roles. The primary focus is on candidates with solid expertise in
insurance application delivery, stakeholder management, delivery governance, and end-to-end project/program execution within the insurance sector
.
Role Purpose
The Technology Project Manager is accountable for planning and delivering technology workstreams that enable Legal Day 1 readiness, with a primary focus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensure continuity). The role ensures critical technology services, dependencies, controls, and governance are in place for Day 1 and that TSA delivery is managed through stabilisation and transition-to-exit.
Key Accountabilities (What you’ll do)
1) Day 1 Readiness & Delivery Management
Own and drive the integrated plan for
Technology Legal Day 1 readiness
, ensuring all milestones, deliverables, and entry/exit criteria are defined and met.
Establish and manage detailed project plans across applications, infrastructure, networks, end-user computing, identity & access, data, service management, and operational readiness.
Coordinate cutover planning, rehearsal activities, go/no-go criteria, and hypercare/stabilisation for Day 1.
2) TSA Scope Definition, Mobilisation & Governance
Define the
Technology TSA catalogue
(services in scope, service descriptions, boundaries, dependencies, assumptions).
Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/chargeback inputs (where applicable), and control requirements.
Put in place TSA governance: service reviews, KPI reporting, issue triage, change control, dispute management, and decision logs.
Ensure TSAs align with target operating model and do not create unmanaged operational, security, or regulatory risk.
3) Stakeholder & Cross-Functional Coordination
Manage senior stakeholder engagement across Technology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance, Operations, Cyber Security, Data Privacy, and Business Owners.
Coordinate third parties and internal suppliers to confirm deliverables, responsibilities, and operational handshakes.
Drive decisions at pace, escalating blockers with clear options and impact assessments.
4) Risk, Controls, and Regulatory Discipline
Maintain project RAID (Risks, Assumptions, Issues, Dependencies) with actionable mitigations and clear owners.
Ensure appropriate controls are followed (e.g., change management, access controls, auditability, data handling, resilience, incident management).
Produce clear status reporting for steering forums, including compliance/control milestones relevant to Day 1.
5) Transition-to-Exit / TSA Exit Planning
Develop and own the TSA exit plan and timeline: service separation, migration, decommissioning, and handover to BAU/target state.
Track exit readiness criteria, including technology remediation, operational capability, documentation, and knowledge transfer.
Reduce TSA duration and risk through proactive dependency management and delivery acceleration where feasible.
Key Deliverables
Legal Day 1 integrated plan, cutover plan, and readiness packs
Technology TSA catalogue and service schedules (inputs)
TSA governance cadence, KPI reporting pack, and escalations framework
RAID log, dependency maps, and decision log
Operational readiness artefacts (runbooks, support model, handover plans)
TSA exit plan and transition roadmap to target state
Knowledge, Skills, and Experience (What you’ll bring)
Essential
Proven experience as a
Technology Project Manager
delivering complex, cross-domain change (applications/infrastructure/ops).
Demonstrated delivery experience in
separations, carve-outs, mergers, entity moves, major transitions
, or
Day 1 events
.
Strong understanding of service management concepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
Excellent stakeholder management, influencing, and governance skills; comfortable presenting to senior forums.
Strong planning and execution discipline (critical path management, dependency mapping, RAID, reporting).
Desirable
Experience working with
Transitional Service Agreements (TSAs)
or similar transition service constructs.
Familiarity with technology risk, controls, audit, cyber/security, and data privacy considerations in transitional environments.
Experience coordinating vendors/outsourced service providers and managing contractual service obligations.
Exposure to tooling: MS Project/Plan, Jira, Confluence, ServiceNow, Power BI (or equivalents).
Qualifications (Preferred)
Project management certification (e.g., PRINCE2, PMP, AgilePM) or equivalent experience.
ITIL foundation (or strong service management background)..
We are a team of young professionals with an entrepreneurial mindset come together to redefine the talent that accelerate innovation, growth, and sustainability of the business.
We live in a world of complexity and uncertainty, whether its economy or business. And its technology that drives constant change. A business needs the right people, working collaboratively and effectively and that’s where we come in.
Exa- is a new brand that is locally breaded with an international exposure. We bring in a strong persuasion, collaborating with the expertise and network of professionals across IT.
We value and believe in our team, and we start with understanding a candidate’s ambitions. Aspiring ahead with them by - coaching, guiding, investing in their training, and upskilling throughout their career.